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Product Support Engineer
Posted on 1/18/2023
INACTIVE
Locations
Remote • Indiana, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
AWS
Google Cloud Platform
Microsoft Azure
Sales
Communications
Requirements
  • Highly motivated self-starter with competitive personality and strong attention to detail
  • Team player who possesses a desire and ability to work in a fast-paced, goal-oriented high growth sales environment
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills
  • Experience in one or more of the cloud providers AWS,Azure,GCP
  • Experience with security products or any of the Zscaler products
  • Prior experience in similar vendor Technical Support Centers
  • Bachelor's degree in Engineering
Responsibilities
  • Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web
  • Responsible for handling support cases and ensuring they are responded as per the SLA's with the customer and ensuring regular communication is maintained till the issue is fully resolved
  • Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers
  • Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other teams
  • Engage with customers on support issues or critical customer situations
  • Participate in a Support Operation and on-call rotation
  • Interface with Engineering and assist the customer with testing or troubleshooting
  • Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
  • Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization
Zscaler

5,001-10,000 employees

Cloud-based information security company
Company Overview
Zscaler’s mission is to empower organizations to realize the full potential of the cloud and mobility by securely connecting users to applications from any device, anywhere. The company has pioneered a security cloud that has shifted architectural design and approach to network security. With their unique security cloud, the company has created a Zero Trust Exchange platform with their security cloud to enable businesses to reduce cost, risk, simplify IT, and increase business agility.
Benefits
  • Comprehensive health plans
  • Supportive parental & family leave
  • On-demand learning & development
  • Company-sponsored volunteering
  • Global tuition assistance program
  • Guilt-free paid time off
Company Core Values
  • Teamwork
  • Open Communication
  • Passion
  • Innovation
  • Customer Obsession