Associate – Account Management

Date Posted:

2024-11-10

Country:

United States of America

Location:

OT113: CVD - FARMINGTON HILLS, MI 25365 INTERCHANGE COURT, FARMINGTON HILLS, MI, 48335 USA

Otis Elevator Company is searching for a highly motivated Account Manager to create and manage customer relationships through sales achievement, situational problem solving, and comprehensive account management.

Essential Responsibilities

• Manage a portfolio of approximately 1,000 units
• Serve as primary contact for timely resolution of customer needs surrounding inquiries such as estimating, insurance certificate requests, billing questions, call back concerns, maintenance record requests, and scheduling
• Build relationships by contacting customers on a rotational basis or as dictated by customer expectations
• Develop and expand the sales territory through cold calling and familiarity with local market conditions and competitor dynamics
• Manage and nurture account relationships to drive renewals and repair using technology, telephony, and virtual capabilities
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
• Assist with customer concern resolution along with Operations, including Service PM and Supervisor
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results

Education / Certifications

• High school diploma or equivalent required; bachelor’s degree preferred

Basic Qualifications

• Excellent demonstrated customer service skills required
• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong presentation, written, and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

Preferred Qualifications

• Previous sales experience preferred

Our business objective is to be recognized as the premier regional, and more specifically, local elevator maintenance, repair, and modernization company. We offer quality maintenance, repair and modernization services for all types of vertical transportation systems regardless of the original manufacturer.

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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