Director of Revenue Operations
Posted on 9/26/2023
Loop Returns

201-500 employees

Enhances post-purchase experience through return optimization
Company Overview
Loop Returns is a company that is transforming the e-commerce industry by turning the often problematic process of returns into a positive experience that strengthens customer-brand relationships. Their unique approach, which prioritizes empathy and wellbeing, has proven successful, with partners like Aviator Nation, Bstore, and Studs reporting significant improvements in refund rates, customer satisfaction, and retained revenue. The company's culture encourages personal growth and values employees as humans first, offering a unique and rewarding work experience.
AI & Machine Learning
Consumer Software
Data & Analytics

Company Stage

Series B

Total Funding





Columbus, Ohio

Growth & Insights

6 month growth


1 year growth


2 year growth

Experience Level
Desired Skills
Data Analysis
Sales & Account Management
Operations & Logistics
Growth & Marketing
  • Minimum of 7+ years of experience in sales operations, revenue operations, and/or marketing operations
  • You're a dynamic leader who has created exceptional partnerships with your business partners, quickly becoming one of their favorite people to work with. You coach and guide your team on how to develop deep business partnerships of their own
  • You start by starting, even when (or especially when) the problem and/or solution is not yet well defined. You have a bias to act first and iterate rather than hold out for the 'perfect' solution
  • You can seamlessly transition from the big picture to the small details, and get excited about rolling up your sleeves as a leader who loves to collaborate across teams and levels
  • You're energized by starting with a blank page and crafting the building blocks to drive long term strategy
  • You've directly managed others in a Sales or Revenue Operations capacity and can speak to how you've made an impact on their careers
  • You're eager to share examples of how you've guided and helped grow a high performing, highly efficient team
  • You actively fight against learned helplessness (e.g., we've always done it this way), constantly seek opportunities to eliminate, optimize, or automate, and proactively deliver improvements that save time and simplify
  • You're a highly collaborative partner who enjoys working directly with the business. You use data and analytics to inform and influence decision-making, including in situations where you don't have direct authority
  • You have an attitude that truly nothing is “not your job.” You feel excited by the need to act like an owner to solve problems and dig in, wherever needed
  • You've worked with various sales, marketing, and merchant/customer success tools and technologies, and have experience implementing new ones to make GTM teams more efficient
  • You're a strong communicator and are interested in asking the right questions to help inform high quality decision-making
  • You have a history of making your role better than you found it because you lean into continuous improvement and an agile environment experiment, measure, reflect, and iterate
  • Lead and help grow a team of revenue operations-focused humans to deliver value to them, the broader GTM organization, and Loop as a whole
  • Be a strong and proactive partner across Sales, Marketing, Merchant Success, Sales Development, Partnerships, Finance, and Operations on short-term and long-term strategies, with a focus on scaling our company-wide systems and processes
  • Build a strategic roadmap to grow the Rev Ops team for scale and contribute to the overall success of Loop
  • Lead by example and “be a human first” to motivate and mentor members of the Rev Ops team, and be comfortable digging in side-by-side to deliver results
  • Manage the pipeline and sales forecasting processes and deliver insightful and thoughtful reporting and analytics on opportunities to improve or double-down investment
  • Oversee Loop's pipeline management. Measure and report on pipeline creation, conversion, effectiveness, activity rates, and opportunities for improvement
  • Act as the single source of truth as it relates to GTM metrics for the company. Lead the team to develop reports and dashboards to track metrics and trends, and then analyze that data to drive decisions
  • Tech stack: Manage systems and tools and ensure adoption across relevant teams. Own and optimize CRM (HubSpot) and other adjacent tools (Chili Piper, Gong, Apollo, etc). Lead the discovery and integration of new tools to help us grow as we scale