The opportunity

Reporting to the Manager, Sales Enablement Learning and Development, the Learning and Design Technologist is responsible for using software and other technologies to create and maintain learning content or experiences for hard-working salespeople across Canada. This role will support the successful implementation of learning experiences.  The Learning and Design Technologist is working to ensure smooth integration of learning opportunities and cultivating a healthy work environment. 

As part of this, the employee will build strong relationships with field sales staff while collaborating with subject matter experts from other areas within the business units we support. The diversity of the audiences we support will require the successful candidate to be proficient with all aspects of the instructional design the design process with a focus on implementation, retention and evaluation, through multiple delivery methods, and the development of metrics to determine readiness and effectiveness. They will need to be self-motivated, resourceful and thrive in a constantly evolving environment.

Our ideal candidate will be customer-focused, experienced in sales and marketing training with an educational background in Adult Education/Training. The successful candidate must have a strong capacity for retaining information and be very capable of working independently.

Responsibilities

• Learning Technology Support – Handles learning management tools, Axonify and Pursuit, retention strategy, and builds content and learning paths where required
• Resourcing and Retention – work on retention strategies with the Architect, Designers, and SMEs, defining 30/60/90 Day plans and evaluations
• Collect reports and data from LMS, Surveys, Trackers, etc. and create robust summaries
• Implementation and maintenance of e-learning programs – with a large focus in the sales onboarding program
• Instructional Design – Perform the full business partnering and design cycle – needs assessment, analysis, provide learning solutions, monitor, and evaluate results and impact
• Independently design, develop and curate creative learner-centered, performance-based training programs, modules, and materials in multiple modalities, including remote learning methodologies, blended classroom learning, interactive e-learning modules, videos, infographics, facilitator guides auxiliary practice, review, and resource materials 

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• 2-3 years of formal instructional design experience preferred
• Knowledge of, and the ability to apply adult learning principles
• Integrate technology into learning settings
• To create and maintain digital learning programs
• The ability to collaborate with internal and external collaborators
• Strong interest in technology, systems, and tools
• Creative and innovative
• Experience with multiple delivery methods, including e-learning initiatives
• Excellent verbal and written communication skills
• Strong organizational and interpersonal skills
• Passion for learning and development

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Waterloo, OntarioHybrid

Salary range is expected to be between

$56,400.00 CAD - $94,000.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.