Full-Time

Policy & Procedure Analyst

Confirmed live in the last 24 hours

Upgrade

Upgrade

1,001-5,000 employees

Provides personal loans and credit cards

Compensation Overview

$70kAnnually

Junior, Mid

Phoenix, AZ, USA

The position is based in a call center in Phoenix, Arizona, and is not remote.

Category
Financial Consulting
Consulting
Requirements
  • 2 Years of experience directly related to procedural documentation and content creation
  • Formal writing or technical procedural writing experience required
  • Exceptional verbal and written communication skills
  • Bachelor's degree required
  • Financial services regulatory and compliance knowledge required
  • Experience in a startup, fintech, or fin-serv call center environment required
  • Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
  • Highly organized individual with the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
  • Expert proficiency with Google Suite and Microsoft Office
  • Ability to thrive in an intense, do-it-yourself, start-up environment that has a fast pace and continuous change with ease and comfort
  • Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround and ability to switch gears at a moments notice
  • Ability to complete a high volume of tasks and projects with little or no guidance on time management and work organization
  • Able to maintain a high level of integrity
Responsibilities
  • Own the research, writing, and editing or professional quality process and job guide documentation that establishes standard procedures across our operational teams in a financial services contact center environment
  • Understand and operate within existing change management requirements, often in varying time constraints and levels of details
  • Demonstrate the ability to execute the translation of high-level conceptual information and ideas to written material that is thorough and thoughtful for the intended audience
  • Operate within and actively contribute to a growing and structuring program with a mentality towards resolutions, improvements, and increasing structure to the program appropriately over time
  • Serve as a subject matter expert on operational procedure and processes, advising leadership through sound decision-making on process optimization or areas of risk
  • Serve as an experienced individual contributor on the operations policy and procedure team, leading by example, displaying a high level of ownership, and mentoring others
  • Interact and proactively communicate with varying levels of department and operations leadership to ascertain areas of need or improvement in the program

Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various purchases. What makes Upgrade different is its focus on affordable credit solutions and user-friendly features, promoting responsible financial behavior through rewards. The company's goal is to attract a broad customer base and encourage long-term financial health.

Company Size

1,001-5,000

Company Stage

Series F

Total Funding

$532.1M

Headquarters

San Francisco, California

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with FairPlay enhances fairness and compliance in lending practices.
  • Expansion into auto loans diversifies product offerings and revenue streams.
  • Secured OneCard offers a pathway to build credit with rewards.

What critics are saying

  • Increased competition in BNPL could impact Upgrade's market share.
  • Expansion into auto loans may expose Upgrade to higher credit risk.
  • Investment in new office space may strain resources if not matched by growth.

What makes Upgrade unique

  • Upgrade offers a unique combination of credit cards and personal loans.
  • The company provides free credit monitoring and educational tools for financial management.
  • Upgrade's Secured OneCard targets consumers with little or no credit history.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Parental Leave

Health & wellness initiatives

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

4%

2 year growth

0%
Securities.io
May 1st, 2024
Best Debt Consolidation Loan Providers In (May 2024)

Complacency in finance can be quite costly – especially if you are someone who carries balances across various high-interest loans. This is why offerings surrounding debt consolidation exist.A debt consolidation loan is a financial tool designed to simplify and manage multiple debts by combining them into a single loan with a fixed interest rate and payment schedule. Instead of juggling various debts with different interest rates and due dates, borrowers can consolidate their debts into one manageable monthly payment. This type of loan typically involves taking out a new loan to pay off existing debts, such as credit card balances, medical bills, or personal loans.By consolidating debts, borrowers can streamline their finances and potentially save money on interest charges over time.Why Consolidate?There are several reasons why someone might consider using a debt consolidation loan compelling. Firstly, it can help simplify finances by combining multiple debts into a single, easy-to-manage payment. This can reduce the risk of missed payments and late fees, leading to improved financial organization and peace of mind

PR Newswire
Jan 29th, 2024
Fairplay Partners With Upgrade In Continued Effort To Ensure Fairness In Lending

Upgrade's proprietary risk modeling will incorporate FairPlay's Fairness-as-a-Service Solutions across all verticals.LOS ANGELES, Jan. 29, 2024 /PRNewswire/ -- FairPlay , the world's first Fairness-as-a-Service™ company, is announcing a new customer relationship withUpgrade , a fintech company that offers affordable and responsible credit, mobile banking and payment products to mainstream consumers.Upgrade LogoFounded in 2020, FairPlay works with financial services companies to provide customizable real-time fairness testing and 24/7 monitoring solutions designed to drive growth, reduce risk, and keep pace with ever-evolving regulatory requirements.Upgrade plans to use FairPlay solutions to test, monitor, and improve the fairness of its underwriting, increasing positive outcomes for consumers across its credit products."In an environment where rapid adjustments in credit strategy are necessary, we're eager to bolster our ability to assess the fairness of data sources and models in real-time and perspectively," said Thomas Curran, Chief Risk and Compliance Officer at Upgrade. "FairPlay provides compliance efficiency as a competitive advantage—and we are thrilled to embed its Fairness-as-as-Service solutions at Upgrade.""Lenders are most effective when their fairness compliance is rigorous and fast," said Kareem Saleh, founder and CEO of FairPlay. "Upgrade has consistently captured opportunities presented by machine learning, and automation and is consequently diligent about their fair lending compliance. FairPlay is thrilled to work with Upgrade to continue to improve its lending practices."For more information about FairPlay, visit FairPlay.ai. For more information about Upgrade, visit Upgrade.com .About FairPlay AIFairPlay AI is the world's first "fairness-as-a-service" solution helping organizations address algorithmic bias to find more good applicants that primary models miss — all without increasing risk

Finturf
Dec 20th, 2023
Finturf Welcomes Upgrade to Its Home Improvement Financing Network

In a step towards diversifying home improvement financing options, Finturf has partnered with Upgrade, one of the fastest growing financing providers in the space.

PYMNTS
Dec 15th, 2023
Bnpl Field Gets Crowded As The Payment Method’S Popularity Among Travelers Grows

One constant through the past few months, even in the paycheck-to-paycheck economy, has been the urge to travel, to get away from it all, to cross borders and to have new experiences. But there’s a marked evolution in how we finance those trips — by land, sea or air — and why we need new ways to do so. Buy now, pay later (BNPL) is rapidly emerging as a payment method of choice across all travel modalities, and the field of providers and use cases is burgeoning. B2B car rental solutions company CarTrawler and BNPL provider Klarna, for example, partnered Wednesday (Dec. 13) to use Klarna’s BNPL offering to pay for car rentals when booking on more than 70 airlines and over 250 travel websites

PYMNTS
Dec 13th, 2023
Upgrade Offers Secured Card With Rewards And Fraud Protection

FinTech company Upgrade has launched a secured version of its Upgrade OneCard.The new Secured OneCard is designed for consumers who have little or no credit history, the company said in a Wednesday (Dec. 13) press release emailed to PYMNTS.“We believe Secured OneCard is an ideal product for tens of millions of people who haven’t yet had a chance to build a credit history,” Renaud Laplanche, co-founder and CEO at Upgrade, said in the release. “While building credit for the long term, Secured OneCard also provides high cash back rewards and APY, giving users immediate and tangible benefits, putting more money into their pocket today.”Like the Upgrade OneCard, the new Secured OneCard allows users to access Pay Now and Pay Later options, cash back offers and comprehensive fraud protection, according to the release.Designed to provide these features to users who do not qualify for an unsecured card, the Secured OneCard offers smaller credit lines that are secured by funds kept in a savings account and earning interest, the release said.The account can be activated with a minimum initial deposit of $200, and there are no annual fees, per the release. There is no ongoing minimum after the initial deposit, and funds in excess of the credit balance can be withdrawn at any time.With responsible usage of the Secured OneCard, users can build their credit history, gain access to unsecured credit and “graduate” to an unsecured OneCard without having to reapply or change card numbers, the release said.The new card joins Upgrade’s lineup of credit, mobile banking and payment products that are designed to be affordable and responsible, per the report.Upgrade launched its OneCard in July 2022, saying the product provides users with a single card for daily expenses and making payments over time.“When paying for everyday expenses, consumers historically had to choose between a debit card to ensure they stay within budget, and a credit card to earn rewards,” Laplanche said at the time. “With Upgrade OneCard, consumers don’t have to make that choice anymore; they can use Pay Now for everyday expenses to avoid interest and fee charges while earning credit card rewards without running the risk of falling into credit card debt.”