Full-Time
Assistant Manager-Service Experience
Confirmed live in the last 24 hours
Nordstrom
10,001+ employees
Retailer offering clothing and accessories
No salary listed
Junior, Mid
Durham, NC, USA
- A track record of successful results, for example, strong productivity and achievement of goals
- Strong organizational, delegation and follow-through skills
- Clear and effective written and verbal communication as well as strong interpersonal skills
- The ability to prioritize multiple tasks in a fast paced environment
- Proficiency in multiple operating systems such as, MS Windows, iOS and Android
- A high school diploma, or equivalent (preferred)
- Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
- Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
- Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
- Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
- Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
- Perform all Service Experience, Cash Room and Communication procedures as applicable
- A high school diploma, or equivalent (preferred)
Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and online platforms where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of personal growth and leadership among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.
Company Size
10,001+
Company Stage
N/A
Total Funding
$16M
Headquarters
Seattle, Washington
Founded
N/A
Simplify's Take
What believers are saying
- Nordstrom's partnership with SkinSpirit boosts its presence in the beauty sector.
- Investments by Proficio Capital Partners and Versor Investments show strong investor confidence.
- Opening a new Nordstrom Rack store in 2025 captures more off-price retail market share.
What critics are saying
- Departure of CFO Cathy Smith may disrupt financial strategy and leadership continuity.
- Closure of San Francisco Centre location suggests challenges in urban market profitability.
- Luxury styling focus may alienate some traditional Nordstrom shoppers.
What makes Nordstrom unique
- Nordstrom empowers employees to lead and innovate within the company.
- The legendary tire story exemplifies Nordstrom's exceptional customer service culture.
- Nordstrom's focus on luxury styling enhances its brand image and attracts high-end clientele.
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Benefits
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company News
Pamela Lopez retires from Nordstrom as brand PR director.
Proficio Capital Partners LLC makes new $365,000 investment in Nordstrom, Inc. (NYSE:JWN).
Where Nordstrom's Linda Cui Zhang eats and shops during New York Fashion Week.
Smith, age 61, joins Starbucks from Nordstrom where she has served as executive vice president, chief financial officer and treasurer since 2023.
US - Luxury department store retailer Nordstrom has appointed Catherine Bloom as its first director of luxury styling.