Full-Time
Hospitality Service Specialist
IST Management
501-1,000 employees
Outsourced information lifecycle management services
Compensation Overview
$20 - $22/hr
Los Angeles, CA, USA
In Person
 Facilities Operations (1) |
|---|
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- Related experience in hospitality, customer service, or a comparable service environment.
- A high school diploma or equivalent GED is required.
- Knowledge of Microsoft Office and basic computer and Internet skills.
- Attention to detail and the ability to think critically to resolve problems.
- Customer service skills and the ability to maintain a consistent, high level of service.
- Reliable transportation to and from work.
- Ability to lift up to 55 pounds on occasion.
- Ability to stand for long periods and walk significantly.
- Willingness to cross-train for other job functions.
- Execute all site operations pertaining to office services.
- Own the presentation of the environment and assist with catering and events.
- Maintain floors and common areas throughout the office.
- Monitor hospitality and office supplies to ensure correct inventory levels.
- Greet visitors, route incoming calls, handle badges, validate parking, and perform other assigned reception tasks.
- Maintain an accurate and comprehensive report of completed activities.
- Maintain effective written and oral communication with office end users and visitors.
IST Management Services outsources the lifecycle management of business information, handling tasks from inbound mail and complex print jobs to eDiscovery and litigation processing, as well as records and electronic document management. It combines people, processes, and technology to manage both physical and digital information, handling mail, printing workflows, and the storage and protection of electronic records and compliance data. The company differentiates itself by offering end-to-end information management with a strong emphasis on customer support and advanced technology across the entire information lifecycle. Its goal is to help organizations capture, store, retrieve, and manage information securely and compliantly to improve decision-making and operations.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Atlanta, Georgia
Founded
1997
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Simplify's Take
What believers are saying
- IST’s 2026 blog shows active hiring, signaling continued service demand and expansion.
- New kiosks and smart lockers deepen campus mailroom deployments and raise switching costs.
- Managed Review and Virtual Support Center openings expand higher-margin legal and back-office services.
What critics are saying
- Labor-intensive outsourcing faces margin pressure if clients cut spending or renegotiate contracts in 2026.
- Brand confusion with unrelated IST entities obscures transparency, hiring signals, and investor diligence.
- A major data-handling failure in eDiscovery or records workflows would damage trust and contract renewals.
What makes IST Management unique
- IST bundles facilities management, mailrooms, records, and eDiscovery into one onsite operating layer.
- Its proprietary IST Suite sits on top of existing client environments, reducing implementation friction.
- Long-running university and legal-services relationships show sticky, operationally embedded service delivery.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Time Off
Paid Holidays
401(k) Retirement Plan
Bonus Incentives
Pet Insurance
Company News
When IST Management began partnering with Northeastern University in 2021, IST Management introduced the Kiosk Application and Smart Locker to their mail operations to improve production and reduce service times.
For the last ten years, IST Management has won Atlanta's "Best and Brightest Companies to Work For" and the National award, " Best and Brightest Companies to Work For," for the last seven years.
Sherry joins IST Management from the international law firm Alston & Bird, where she collaborated across teams of technology and financial professionals to develop cost-effective, efficient, and creative means to review and analyze electronic data.
IST Management developed the IST Self-Check-In Kiosk application to enhance the package pick-up experience for Centralized Mailrooms.
IST Management Services, Inc launched two new divisions: Managed Review and the Virtual Support Center.