Infrastructure Systems Technician

Do you want to change the world? Zipline is on a mission to transform the way goods move. Our aim is to solve the world’s most urgent and complex access challenges by building, manufacturing and operating the first instant delivery and logistics system that serves all humans equally, wherever they are. From powering Rwanda’s national blood delivery network and Ghana’s COVID-19 vaccine distribution, to providing on-demand home delivery for Walmart, to enabling healthcare providers to bring care directly to U.S. homes, we are transforming the way things move for businesses, governments and consumers. The technology is complex but the idea is simple: a teleportation service that delivers what you need, when you need it. Through our technology that includes robotics and autonomy, we are decarbonizing delivery, decreasing road congestion, and reducing fossil fuel consumption and air pollution, while providing equitable access to billions of people and building a more resilient global supply chain.

 

Join Zipline and help us to make good on our promise to build an equitable and more resilient global supply chain for billions of people.

About You and The Role  

Zipline is seeking Infrastructure Systems Technicians who have sound judgment, excellent interpersonal skills and high standards. Success will require attention to detail, a safety-oriented attitude, flexibility, and enthusiasm for cutting-edge technology.

What You'll Do  

• Install, configure, and commission infrastructure installations at new and existing Zipline sites.
• Perform maintenance and upgrades with the goal of  maximizing uptime and reliability.
• Diagnose and resolve electrical/network problems, system faults, and site issues.
• Work with engineering & cross-functional teams to document and resolve tickets.
• Manage inventory, warehousing, and tracking of critical parts, consumables, and materials.
• Manage accountability programs for tools, calibration equipment, and vehicles
• Coordinate shipment, receipt, and preparation of equipment required for installs and repairs.
• Maintain records of installations, surveys, maintenance actions, and troubleshooting steps.
• Ensure compliance with safety protocols, electrical standards, published manuals and SOPs.
• Contribute to creating and updating SOPs, troubleshooting guides, and installation standards.
• Successfully complete and continuously maintain all required training(s) and certifications.

What You'll Bring 

Basic Qualifications

• Basic knowledge: mechanical, electrical, and basic office software
• Attention to detail and compliance with installation standards and manuals
• Mechanical and electrical integration and assembly experience
• Organizational skills, inventory management, material handling equipment
• Must be able to support shift work including, but not limited to days/evenings, weekends, etc.
• Must be able to travel 5 %- 10%, as necessary
• Must be eligible to work in the U.S.
• Ability to lift and or move up to 55 pounds 
• Must have a valid US Driver's License
• OSHA 10

Preferred Qualifications

• Desired knowledge: Electrical and Electrical Systems (to include network/low voltage)
• Familiarity with material handling equipment (warehouse forklift, pallet jack)
• Adaptability to changing work environments, technologies, and procedures  
• Ability to diagnose problems, develop and implement novel fixes to time-sensitive problems. 
• OSHA 30

What Else You Need to Know