Full-Time
Assigned Expert
Data management & visualization platform
$143,200 - $235,400
Mid, Senior, Expert
Salt Lake City, UT, USA + 20 more
- Ability to act as the trusted advisor and product specialist for assigned customers
- Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution
- Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners
- Superior written and oral communication skills a must
- Listen objectively to others' opinions and ideas utilizing active listening skills
- Strong customer facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction
- Highly developed, operational skills for troubleshooting, problem solving, and resolution
- Ability to balance competing priorities with customer demands
- Highly effective at organizing, planning and leading customers through complex change
- Significant experience in technical consulting or big-data analytics
- Demonstrable understanding of common enterprise applications
- Solid understanding of scripting languages (bash), application development (java, python, .NET), databases and analytical tools
- Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics
- Cloud Fundamentals Consultant Accreditation (preferred)
- 3+ years demonstrable experience administering and using Splunk
- Splunk ES Implementation Accreditation (preferred)
- 3+ years Splunk ES experience
- UBA Accreditation (preferred)
- Splunk Phantom Certified Admin (preferred)
- 3+ years security experience
- 3+ years networking experience
- 3+ years OS / IT admin experience
- Scripting experience (Bash, Python, etc)
- Threat Intel knowledge (IOC's, TAXII, STIC)
- Familiarity with all Splunk related products including: Security Essentials, Ransomware Essentials and ECSU
- SANS GMON certified or equivalent
- Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers
- High-quality technical guidance on Enterprise level architecture, configuration, and optimization work in complex environments for area of discipline including:
- Splunk Core/Cloud
- Enterprise Security/UBA
- SOAR/Phantom
- ITOps, DevOps
- Create, drive, and report on customer success plans
- Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem
- Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations
- Continual engagement and information sharing with CSM, RSM, SE, PS and other engaged parties
- Scaling through productivity
- Process creation and improvement
- Collateral creation and improvement
- Tool development and implementation
- All-in on Adoption
- Drive high CSAT score
- Identify and capture customer success stories
- Drive product upsell and expansion
- Team growth
- Mentor / mentee program
- Formal and Ad Hoc internal training sessions
- The sharing of knowledge across groups
- Statistical and analytical modeling is a plus
Splunk's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence.
Company Stage
M&A
Total Funding
$1.4B
Headquarters
San Francisco, California
Founded
2003
6 month growth
↓ -1%1 year growth
↑ 5%2 year growth
↑ 7%Benefits
Medical, dental and vision insurance plans for regular, full-time U.S. employees — choose the best plans for you and your family. Plus: Health Savings Account (HSA), Life insurance and survivor benefits, Flexible Spending Accounts (FSA), Business travel and accident insurance, Voluntary Critical Illness & Hospital Indemnity
Eligible employees enjoy: 401(k) Plan with a company match, Employee Stock Purchase Plan (ESPP), Equity awards, Bonus or commission program
We support you and your family: Paid parental leave, Mother rooms and wellness rooms, Family Planning
Your work/life balance is important to us, that's why we offer: 16 company holidays, 15 vacation days, 10 sick days, 10 bereavement days, 5 volunteer days
Ensuring our employees' success goes beyond insurance plans: Education reimbursement, Electric car charging stations, Employee Assistance Program (EAP), Stocked kitchens, Gym discounts/onsite fitness centers, Pet insurance discount, Student loan resources, Cool workspace with collaborative environments, 529 College Savings Plan