Assigned Expert
Posted on 4/12/2023

5,001-10,000 employees

Data management & visualization platform
Company Overview
Splunk's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence.
Salt Lake City, UT, USA • Miami Beach, FL, USA • Madison, WI, USA • Austin...
Experience Level
Desired Skills
Data Analysis
Development Operations (DevOps)
Software Engineering
  • Ability to act as the trusted advisor and product specialist for assigned customers
  • Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution
  • Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners
  • Superior written and oral communication skills a must
  • Listen objectively to others' opinions and ideas utilizing active listening skills
  • Strong customer facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction
  • Highly developed, operational skills for troubleshooting, problem solving, and resolution
  • Ability to balance competing priorities with customer demands
  • Highly effective at organizing, planning and leading customers through complex change
  • Significant experience in technical consulting or big-data analytics
  • Demonstrable understanding of common enterprise applications
  • Solid understanding of scripting languages (bash), application development (java, python, .NET), databases and analytical tools
  • Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics
  • Cloud Fundamentals Consultant Accreditation (preferred)
  • 3+ years demonstrable experience administering and using Splunk
  • Splunk ES Implementation Accreditation (preferred)
  • 3+ years Splunk ES experience
  • UBA Accreditation (preferred)
  • Splunk Phantom Certified Admin (preferred)
  • 3+ years security experience
  • 3+ years networking experience
  • 3+ years OS / IT admin experience
  • Scripting experience (Bash, Python, etc)
  • Threat Intel knowledge (IOC's, TAXII, STIC)
  • Familiarity with all Splunk related products including: Security Essentials, Ransomware Essentials and ECSU
  • SANS GMON certified or equivalent
  • Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers
  • High-quality technical guidance on Enterprise level architecture, configuration, and optimization work in complex environments for area of discipline including:
  • Splunk Core/Cloud
  • Enterprise Security/UBA
  • SOAR/Phantom
  • ITOps, DevOps
  • Create, drive, and report on customer success plans
  • Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem
  • Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations
  • Continual engagement and information sharing with CSM, RSM, SE, PS and other engaged parties
  • Scaling through productivity
  • Process creation and improvement
  • Collateral creation and improvement
  • Tool development and implementation
  • All-in on Adoption
  • Drive high CSAT score
  • Identify and capture customer success stories
  • Drive product upsell and expansion
  • Team growth
  • Mentor / mentee program
  • Formal and Ad Hoc internal training sessions
  • The sharing of knowledge across groups
Desired Qualifications
  • Statistical and analytical modeling is a plus