Customer Contract Consultant

Job Description Summary

Fast-track opportunity with training and resources available for recent college graduates! You will facilitate BD’s Medication Management Solutions (MMS) regional based US business for PharmacyKeeper Software Contract life cycle. Working in partnership within the Commercial Operation team, the MMS Selling organization, and cross-functionally, you will drive best in class, contract offer development and asset life cycle management capabilities within established policy, process, and governance to manage business opportunities and risk appropriately. You will be expected to be in the office 4 day per week, and able to be in the office on additional days should BD’s hybrid work guidelines change in the future.

Job Description

We are the makers of possible!  

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

What Commercial Operations contributes to BD:

To enable commercial strategy and drive profitable sales growth by shifting our mind-set to being more “front office”, by exceeding customer needs and improving customer experience in the areas of contracting, sales operations, business analytics and operational excellence.

Key responsibilities will include:

• Lead all contracting life cycle activities within specific product lines from contract negotiation to signature including components such as lease vs. buy, software specification, maintenance and service, installation, invoicing, and reconciliation of Software-As-A-Service (SAAS) products.

• Serve the business unit and strategic customer teams with high quality, responsive service, and negotiation competencies to drive revenue growth.

• Lead the regional Dispensing sales contracts life cycle including provision of lead information, quote generation, drafting/redlining, negotiation, execution, amendment, extension, and retirement.

• Review deal profitability and adherence to set pricing strategies and manage approvals based on decision rights matrix.

• Collaborate closely with Commercial Capital Offer Strategy and Development teams to ensure proposed pricing and respective terms and conditions

• Oversee post-deal contract life cycle, including management of installation customer database, monitoring billing/revenue performance and maintenance of equipment, supporting sales reporting, and addressing inquiries from sales/customers, etc.

• Support, administer, and carry out policies, procedures, and processes to harmonize contract negotiation and general provisions, with appropriate flexibility to meet customer/market needs and dynamics. Ensure that risk is mitigated, and regulations are appropriately addressed consistently across all business offerings.

• Understand financial drivers of specific deals and can communicate to team members how to best structure a deal to meet customer needs while strengthening profitability.

• Support process improvement projects (templates, standard terms, system updates, etc.) to drive operational efficiencies and standardization throughout the organization.

Job Requirements:

• Bachelors degree required

• 3-5 years of SAAS contract management, including contract strategy development, negotiations with SAAS products

• Ability to communicate at executive levels, internally and externally, while building cross functional relationships with internal and external stakeholders to handle complexity and make independent recommendations.

• Strong understanding of business strategy, pricing and profitability thresholds, General Management, Finance, Regulatory, Compliance, Risk Management and Sales Leadership preferred.

• Analytical problem solver with strong ethical values and business acumen with the ability to evaluate key business drivers and develop clear recommendations.

• Proven track record in quickly establishing credibility, trust, and support.

• Ability to partner with sales and general management to develop complex contract offerings that define the business value of solutions in a clear, understandable way.

• Advanced Excel (pivot tables, Vlookup), Microsoft Suite skills and the ability to learn SAP, QlikView and Salesforce.

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture.  We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under “Our Commitment to You”. The anticipated compensation range for this position is $30.00 - $33.00 USD Hourly and the compensation offered will depend on the candidate’s qualifications.

*BD follows the Pay Transparency and non-discrimination provisions described by the Colorado Department of Labor and Employment (CDLE).

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

#earlycareer

Required Skills

Optional Skills

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Primary Work Location

USA CO - Lakewood

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$30.10 - $49.60