Travel Consultant / Reiseberater:in

About the Role:

Known internally as a Global Connection Officer (GCO) this role is a sales catalyst, relationship developer, service zealot, organizational wizard, traveller, trainer, problem solver, and company culture enthusiast all rolled into one!

Your mission as a GCO if you choose it, is to connect with our travellers and agency partners; recommending and selling them the right trips based on their unique needs.

Mission:

• Reach monthly sales targets while driving exceptional customer service KPIs

• Work with both speed and efficiency while consistently displaying compassion and care in every interaction

• Handle any booking issues calmly and with empathy

• Differentiate your service to provide a uniquely G experience for our travellers

How your Mission is Achieved:

• Connect with our prospective travellers both over the phone and via email

• Ask the right questions to ascertain the needs of each unique traveller

• Recommend and sell the right trip for the traveller based on their needs including any extra services that may enhance their experience.

• Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates

• Act at all times with the purpose of providing a life changing experience

• Be an integral part of G Adventures amazing company culture and live by the G Adventures Core values.

• Make meaningful connections with both the global team, but also your travellers.

• You will be given a 2 week full time remote training programme, facilitated and supported by a dedicated team member to set you up for success in the role 

• Permanent, full time remote support from a European Team, with colleagues based in Germany and the UK.

Must Have:

• German speaker

• Minimum 1 years customer service experience, ideally Travel Agency or Call Centre based

• A love of sales and travel

• Experience using a GDS system, preferable but not necessary

• Extensive geographical knowledge & travel experience

• Superior selling skills & exceptional customer service skills are required

• Excellent verbal & written communication skills

• Problem solving/complaint resolution skills

• Available to work rotational Saturday shifts, currently 1 per month

• Understanding of, and identification with, G Adventures’ Core Values

• Flexible and energetic, with the ability to work independently as well as in a team environment

Please note that this is not an active vacancy, but we are gathering interest for future opportunities.