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Advisory Solution Consultant - Itom
Posted on 6/15/2022
Experience Level
Desired Skills
Development Operations (DevOps)
  • Lifelong learner passionate about building trustful business relationships
  • Great communication and presentation skills including technical and business concepts
  • Experience driving technical activities in complex organizations managing change and multiple stakeholders at multiple levels
  • Ideally solution consulting and/or presales background in datacenters domains with understanding and hands-on experience with related tools and processes
  • Experience installing, configuring, customizing and integrating technologies from various domains such as Cloud, DevOps, Monitoring, Automation, etc
  • Ability to create and influence enterprise architectures in large organizations
  • Excellent interpersonal skills, customer-centric attitude and experience working with diverse team
  • Convince customer / prospect to take advantage of the ServiceNow IT Operations Management suite to solve business and technical problems preventing them from achieving their goals
  • Inspire with an innovative mindset providing guidance on the future of our ITOM solutions
  • Take a leading role in creation and sharing of best practices and content both to educate colleagues and to help customers to realize value faster
  • Qualify, scope, plan and deliver customer facing activities such as presentations, demos and proof of concepts
  • Spread the word and educate about ServiceNow technology and industry trends through public, customer and marketing events such as user conferences, webinars, executive briefings etc
  • Be the voice of the customer and provide field feedback to help product management and engineering teams to shape the roadmap and to better help our customers
  • Be the go-to person in the region for market trends and competitive analysis with special skills on differentiation for our ITOM solutions
  • Be the trusted advisor for our ITOM solutions for customers, the market, partners, colleagues and with a consultative mindset coach them towards the value-based decisions
Desired Qualifications
  • Experience with concepts like Public or Private Cloud, Machine Learning, AIOps
  • Scripting knowledge is a plus

10,001+ employees

Digital workflows
Company Overview
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.