Business Process and SOP Intern

We are seeking a Business Process and SOP Intern to support our teams in enhancing operational excellence and efficiency. This is an exciting opportunity to gain hands-on experience in creating, updating, and improving Standard Operating Procedures (SOPs) while collaborating closely with teams across operations support.

Responsibilities

• Assist in developing and formatting Standard Operating Procedures (SOPs), work instructions, and process maps.

• Support the creation of clear, high-quality documentation aligned with operational needs.

• Help maintain version control and organize documentation.

• Collaborate with subject-matter experts, training teams, support functions, and frontline staff to ensure processes are accurate.

• Participate in process improvement workshops and business process mapping initiatives.

• Gather feedback from stations, SMEs, and other teams.

• The roleinvolvesdaily (or regular) communication with pan-Canadian stakeholders.

Qualifications

• Currently pursuing a bachelor’s degree in logistics, operations, industrial engineering, or a related field.

• Interest in operational processes, logistics, and process improvement.

• Proficient in Microsoft 365, including Excel, Word, and PowerPoint.

• Knowledge of process mapping tools (e.g., Lucidchart, Visio) is a plus.

• Strong writing and structuring skills with attention to detail.

• Proactive, detail-oriented and solution-driven mindset.

• Strong collaboration and communication skills.

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