About the Role

As the Head of People Operations in US&C, you will lead the regional team and will report to the Director of People Operations. This role will be responsible for driving scalable operations that is focussed on employee experience. The Lead will be required to navigate through complexity and partner with the cross-functional people teams to help drive actions, accountability, and ownership.

What You’ll Do

• Build and execute against an inspiring vision that is well aligned with Uber’s overall strategy, for an effective employee experience across all foundational People Team services in US&C
• Lead, coach, and partner with your team to achieve this vision, while continuously contributing to Uber and each team member’s career journey
• Ensure workflows are anchored on human-centered design principles and industry standards, ensuring the most effective, consistent, and constantly improving experience for our employees, regardless of the support channel (self-serve, offshore support and live support)
• Partner with HR Business Partners, Employee Relations, Legal, Payroll, and other cross-functional teams to ensure a comprehensive, business-centric, and legally compliant approach to People processes and operations
• Provide People Operations support on projects such as acquisitions or internalization of employees; be the voice of People Ops processes by advising how to navigate the associated systems and procedures
• Serve on the global People Operations leadership team to drive a seamless and scalable employee experience globally, across the various channels of support
• Play a meaningful role in crafting the strategy for the global employee experience with all foundational HR services, by effectively empathizing with, prioritizing, and representing the nuances of US&C
• Support the People BizOps leadership in building and maintaining a backlog of priorities, to help operationalize the distributed team vision using a disciplined and focused approach. This will require a strategic balance of considerations like user impact, cross-functional readiness or dependencies, resource optimization, financial impact, etc

Basic Qualifications

• 8 years of experience with HR Operations, HR Business Partnership, Operations Management Consulting, or Business Operations
• Bachelors degree

Preferred Qualifications

• Progressive leadership experience (ideally 10+ years) in one or more areas related to large-scale HR Operations, HR Business Partnership, Operations Management Consulting, Business Operations, and related areas
• Excellent analytical, strategic planning, and execution skills, with an eye toward continuous improvement
• Proven expertise in systems thinking and design thinking
• Grit and resilience; eagerness to be a part of an exciting growth journey and comfort with all the challenges and ambiguity that accompanies it
• Integrity, a positive attitude, and a growth mindset!

For Chicago, IL-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.

For New York, NY-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$180,000 per year - USD$200,000 per year.

For Seattle, WA-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.

For all US locations, you will be eligible to participate in Uber’s bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.