Full-Time
Technical Services Analyst 3
Posted on 11/21/2025
American Vision Partners
201-500 employees
Operates large eye care physician network
No salary listed
Phoenix, AZ, USA
In Person
 IT & Security (1) |
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- High School Diploma or GED required.
- 2+ years experience supporting Windows and other Microsoft products on various device types.
- 1+ years experience using or supporting biomedical testing equipment.
- Ability to work independently and be self-motivated.
- Reliable transportation, current driver’s license and registration required.
- Ability to work over 40 hours a week or weekends if business needs require.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers and administrative systems.
- Assists staff as well as physician practices with the configuration, set up, install, and support of desktops, laptops, virtual machines, printers, telephones, cellphones, and scanners. LAN hardware and other peripheral devices in a network environment
- Aid or perform other projects or duties at the discretion of the Technical Services Manager
- Entry, update and follow up in IT support request/management system.
- Administer hardware images as requested by Technical Services Manager.
- Prep equipment as instructed by Technical Services Manager.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Keep current on desktop and peripheral support issues.
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Provide basic training/support in accessing the network and proper use of hardware and various software applications.
- Aid Technical Services Manager in maintaining documentation for all information system processes.
- Responsible for ordering and maintaining any information systems related components as directed by Technical Services Manager.
- Perform End of Year self-assessments directed by Technical Services Manager.
- Support new computer hardware and software, and continued support of the existing hardware and software throughout the organization.
- Act as a technical liaison with the System Engineers and Application teams to evaluate, troubleshoot and assist with resolution.
- Work as a Team Player with co-workers and in conjunction with other departments.
- Perform all job tasks within the rules and guidelines of American Vision Partners.
- Technical school/A+ certification highly preferred
American Vision Partners is a large network of eye care physician groups. It coordinates with more than 130 doctors and 100 eye care centers across Arizona, Texas, New Mexico, Nevada, and California, including several ambulatory surgery centers and satellite clinics. The company partners with respected ophthalmology practices and provides a shared management system, infrastructure, and technology to support patient care. It helps partner practices run efficiently by offering centralized services, enabling doctors to focus on eye care rather than administration. Its strengths come from a long-standing portfolio of practices (many with 30+ years in operation) and a national footprint that enables scale and standardized care. The goal is to deliver high-quality eye care to communities through a coordinated network of practices and resources.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Phoenix, Arizona
Founded
2017
Simplify's Take
What believers are saying
- Evernorth transition completed September 2024 expands patient access across Arizona locations.
- HonorHealth's January 2026 Evernorth acquisition creates partnership opportunities within expanded healthcare network.
- Established practices' clinical reputation and infrastructure support continued consolidation momentum in ophthalmology.
What critics are saying
- 2.3 million patient data breach lawsuits trigger regulatory fines and divert expansion resources.
- HonorHealth acquisition voids Evernorth deal terms, forcing patient relocation and revenue loss.
- HIPAA investigations result in multimillion-dollar settlements and operational mandates crippling cash flow.
What makes American Vision Partners unique
- Network of 35+ year-established practices across Southwest with surgical and clinical capabilities.
- 18 completed transactions demonstrate operational execution in complex multi-location integrations.
- New CMO and COO appointments signal clinical quality focus and operational scaling infrastructure.
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Benefits
Health Insurance
Dental Insurance
Childcare Support
Pet Insurance
Professional Development Budget
Paid Holidays
Paid Vacation
Paid Sick Leave
Employee Discounts
Company News
American Vision Partners to acquire eyecare services from Evernorth Care Group.
The lawsuits allege negligence and claim that MMRC/American Vision Partners failed to implement reasonable and appropriate cybersecurity measures to protect the sensitive data stored on their networks and failed to follow industry best practices for cybersecurity despite being aware of the high risk of cyberattacks on the healthcare sector.
Eye care practice management firm American Vision Partners faces lawsuit over data breach impacting 2.3 million patients.
Recently, American Vision Partners discovered that it had experienced a data breach in which sensitive personal identifiable information and protected health information may have been accessed and acquired.
American Vision Partners ("AVP"), one of the largest and fastest-growing eye care management organizations in the nation, announces the hire of Patrick Maguire as their new Chief Operating Officer (COO).