Banquet Manager

Job Description

What you’ll do…

• Together with the Associate Director of Food & Beverage, create exceptional and memorable banquet, conference and event experiences for every guest.
• Take ownership of the hotel's banquet operations, ensuring flawless execution of meetings, conferences, weddings, social events and private functions.
• Lead the planning and operational delivery of all events, ensuring service standards consistently exceed guest expectations.
• Support the Associate Director of Food & Beverage in developing, implementing and managing the department's annual objectives and long-term strategic goals.
• Manage operating expenses in line with budget guidelines, analyse performance data and contribute to achieving departmental financial objectives.
• Manage, coach and develop the Banquets team, creating an environment where people feel empowered, supported and inspired to deliver their very best.
• Lead by example, motivating your team to create memorable Hoxton experiences while encouraging continuous learning and development.
• Work closely with the Sales, Events, Kitchen and Operations teams to ensure seamless planning, communication and execution of every event.
• Drive banquet revenue through effective event planning, upselling opportunities and commercial initiatives while maintaining exceptional service standards.
• Monitor departmental costs, labour productivity and equipment usage, identifying opportunities to improve efficiency without compromising quality.
• Ensure all banquet venues, equipment and back-of-house areas are maintained to the highest standards of presentation, cleanliness and safety.

Qualifications

What we’re looking for…

• Individuals. You're looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that's a drink, a meal, an event or a bed for the night.
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You're not precious. We leave our egos at the door and help get things done.
• You're up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we'd have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You have a proven track record of leading banquet or events operations within a luxury or lifestyle hotel environment.
• You have at least 2 years of experience in a similar Banquet Manager or Events Operations leadership role.
• You have experience managing budgets, forecasting and financial performance within Food & Beverage operations.
• You understand banquet planning, event logistics, service sequencing and operational excellence across a variety of event styles.
• You're a natural leader who inspires, coaches and develops high-performing teams.
• You have a keen eye for detail, thrive under pressure and can confidently manage multiple events simultaneously while maintaining exceptional service standards.

Additional Information