Entitlement Specialist

Overview

The Entitlement Specialist coordinates, obtains, and monitors residential and/or community client accounts within DePaul properties and the community at-large.  Serves as Rep Payee for designated clients to ensure proper administration of funds for food, shelter, clothing, bills, etc.

Why work for DePaul?

• Make a positive difference in someone's life
• Supportive work environment
• We value diversity
• Opportunity for professional development and career advancement
• Excellent benefits  (see below for details)
• Pay range for this position is $21-$21.30/hour

Responsibilities

• Respects and maintains client confidentiality.  Demonstrates a positive and caring attitude towards all customers and staff.
• Interpret and stay current with SSI, SSA, SSD, NY OTDA SSP and public assistance regulations for all programs.
• Assist the residential program in procuring the necessary funding arrangements for clients upon admission which may include the actual processing of the applications(s) (i.e., SSI, SSD, Medicaid, Public Assistance, NY OTDA SSP and food stamp applications).
• Provide assistance and expertise to residential staff with financial applicants, recertification and assist in resolving funding issues with SSA/DHS/SSP upon move in and during stay.
• Update SSA/DHS/SSP of movement and all other situations (ex., Employment, marriage) that would affect funding to ensure individuals are properly funded. 
• Work with residential programs in the process of transferring consumer funding at the time of discharge.

• Serve as an information source for funding/referring agencies, families and consumers regarding financial issues.

• Develop positive working relationships with outside community service providers.
• Ensure proper representation for client at administrative hearings and work closely with Social Security staff.
• Serve as a community liaison interacting with the police, clinics, hospitals, and department of social services to resolve problems and to make referrals.
• Ensure proper recording of all client payments.
• Timely generation of client allowances for debit card processing, whether weekly, biweekly or monthly allotments.  Communicate all changes due to reduction for past due bills.
• Maintain client accounts receivable for the residential program.  Monitor and work with the appropriate individuals (i.e., residential staff, family member, representative payee, etc.) to collect outstanding balances as needed.
• Provide requested financial statements (i.e., monthly accounts receivable trial balances, client ledgers, etc.) to accounting staff, supervisors, program directors as needed.
• Resolve consumer citizenship issues in the residential program through the U.S. Department of Justice, Immigration and Naturalization Service.
• Regular review for accuracy and reconciliation of residential accounts ensuring proper recording of funding and payments of rent and PNA and other bills as required.
• Provide any financial information to the Quality Assurance Department as required.
• Follow all safety rules and regulations for self, residents and staff.
• Perform any other duties necessary for the effective and efficient operation of the program.

Qualifications

• Minimum of a High School diploma or GED.  Relevant college coursework preferred, or an equivalent combination of education and related work experience in entitlements.
• Must have own transportation and meet agency clean driving requirements.
• Computer knowledge, especially with Excel, is preferred. 
• Must possess excellent problem-solving skills and have the ability to work with community and departmental personnel. 
• SSI, SSD and food stamp program knowledge strongly desired.
• Ability to sit, stand, and use a computer for extended periods. Must be able to lift to 20 lbs., communicate effectively, and perform basic office tasks such as typing, filing, and operating standard office equipment.

Benefits

This position is eligible for the following benefits: Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Generous PTO & Paid Holidays, 403B with Employer Match, Robust Employee Assistance Program (EAP) and Employee Discount Programs.

DePaul is an equal opportunity employer that values diversity. All employment is decided based on qualifications, merit and program need.