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IT Support Specialist
Posted on 1/13/2023
INACTIVE
Locations
Canada • Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Requirements
  • You have 2-4+ years of experience in an IT role with hands-on experience supporting primarily macOS (some Windows is helpful), MDM, Google Workspace, and provisioning user accounts in various services
  • You've worked in an environment which prioritizes security
  • Strong knowledge of Apple devices, particularly laptops. Experience with administering and integrating SSO and identity management platforms (Okta, Active Directory, LDAP)
  • You have experience with or the willingness to learn proper project management practices
  • You're comfortable providing IT support to remote/international teams/users; ability to resolve IT issues without physical access to a user's computer
  • You've worked in a customer service role helping various kinds of users
  • You're an outside of the box thinker with some knowledge of networking, troubleshooting, and helping end-users with networking issues
  • You have effective interpersonal skills and relationship building skills, and you're a team player who has a desire to help others succeed
  • If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description
Responsibilities
  • Refresh and deploy company laptops (primarily Apple) using Wonolo's MDM service
  • Administer IT's SaaS apps, e.g., provisioning, deprovisioning, and auditing user accounts across IT's tech stack
  • Help ensure compliance with company IT policies and security practices
  • Train and support users in their use of Google Workspace apps, Zoom, Office 365, and other productivity apps
  • Write and update Support documentation for end users
  • Act as a primary stakeholder of IT's Help Desk; proactively self-assign tickets, work to resolve user issues quickly and efficiently, and escalate issues in a timely manner when necessary
  • Maintain asset tracking of end-user hardware and software, and part of complex IT projects involving multiple stakeholders
Wonolo

201-500 employees

Online staffing platform
Company Overview
Wonolo, which stands for “Work Now Locally,” is an on-demand staffing platform that is changing the way businesses find talent for their immediate labor needs. Everyday, Wonolo is creating flexible opportunities for individuals to make extra income, learn new skills, and change their lives.
Benefits
  • Comprehensive health plans
  • 401K
  • Generous parental leave
  • Paid holidays
  • Meaningful equity
  • Unlimited paid time off
  • Flexibility to work from anywhere
  • Company retreats
Company Core Values
  • We put users first
  • We take calculated risks and prioritize high-impact projects
  • We act as owners and work as teams
  • We value hard work and celebrate results
  • We take our work seriously but not ourselves
  • We hold the 5 Ps to be self-evident: Punctual, Professional, Prepared, Polite, and Positive