Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo’s mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 1 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.
We are looking for an IT Support Specialist to join our growing team! In this role, you will work collaboratively with team members in rolling out new services and processes, hardware renewals, and other IT projects. This is a great opportunity to up-level your IT skills and work on specializing in an IT function of your choice. This role is integral in ensuring that our employees remain as productive as possible by eliminating any technical friction and improving existing internal services. We are looking for someone who thrives in a rapidly growing, tech-startup environment, and who enjoys challenges that drive career growth.
We welcome qualified candidates located anywhere in the Canada and United States #LI-Remote.
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What you’ll do:
- Refresh and deploy company laptops (primarily Apple) using Wonolo’s MDM service
- Administer IT’s SaaS apps, e.g., provisioning, deprovisioning, and auditing user accounts across IT’s tech stack
- Help ensure compliance with company IT policies and security practices
- Train and support users in their use of Google Workspace apps, Zoom, Office 365, and other productivity apps
- Write and update Support documentation for end users
- Act as a primary stakeholder of IT’s Help Desk; proactively self-assign tickets, work to resolve user issues quickly and efficiently, and escalate issues in a timely manner when necessary
- Maintain asset tracking of end-user hardware and software, and part of complex IT projects involving multiple stakeholders
Who you are:
- You have 2-4+ years of experience in an IT role with hands-on experience supporting primarily macOS (some Windows is helpful), MDM, Google Workspace, and provisioning user accounts in various services
- You’ve worked in an environment which prioritizes security
- Strong knowledge of Apple devices, particularly laptops. Experience with administering and integrating SSO and identity management platforms (Okta, Active Directory, LDAP)
- You have experience with or the willingness to learn proper project management practices
- You’re comfortable providing IT support to remote/international teams/users; ability to resolve IT issues without physical access to a user’s computer
- You’ve worked in a customer service role helping various kinds of users
- You’re an outside of the box thinker with some knowledge of networking, troubleshooting, and helping end-users with networking issues
- You have effective interpersonal skills and relationship building skills, and you’re a team player who has a desire to help others succeed
If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.
Benefits and perks:
- The opportunity for growth in a mission-driven and well-funded start-up
- Meaningful equity and company bonus
- We pay 100% of the medical/dental/vision insurance premiums for you
- Generous parental leave plan
- Cell phone reimbursement and company laptop
- Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
- Retirement plans as well as life and disability insurance
- We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in the U.S. or Canada (no more commutes!)
- Team outings, happy hours, company off-sites, and more!
About Wonolo:
Wonolo is a two-sided job marketplace that serves over 1 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John’s, and thousands more.
We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.
Learn more about us:
Wonolo is a Great Place to Work-Certified company for delivering a consistently high-trust experience for all employees. We value representation and are committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees.
Inc. Magazine’s Best Workplaces 2022 (Medium to Large)
#24 in Glassdoor’s Best Places to Work 2021 (Small and Medium)
#12 in Fortune’s Best Workplaces in the Bay Area 2021 (Small and Medium)
Commitment to Diversity, Inclusion, Equity, and Belonging
Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and the biggest impact.
Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies at Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
Wonolo Privacy Statement
By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.
Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo’s recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo’s third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.
This position is not open to applicants residing in or otherwise based in the State of Colorado, New York City, Ithaca, New York, Westchester County, New York, or Jersey City, New Jersey. The work location is flexible if approved by the Company, except that the position may not be performed remotely within these locations.
Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.
