Full-Time

Customer Support Engineer

Rwd

Posted on 5/7/2024

HealthVerity

HealthVerity

201-500 employees

Interoperable healthcare data management solutions

Financial Services
Data & Analytics
Crypto & Web3

Senior

Philadelphia, PA, USA

Required Skills
SQL
Requirements
  • 4+ years’ experience in the data industry, preferably in a big data environment
  • Proficient in programming against large data assets with a working knowledge of SQL
  • Ability to gather requirements, test strategies, design deliverables
  • Proven analytical, evaluative, and problem-solving abilities
  • Extensive experience working in a team-oriented, collaborative environment
Responsibilities
  • Serve as the first line of support and point of contact for HealthVerity’s customers
  • Own customer-specific production projects
  • Work cross-functionally with the DI&A, Delivery, and Data Operations groups to interpret client deliverables
  • Triage common RWD questions through contract review, validation of delivery specifications, internal data investigation, and external query logic assessment
  • Remediate and/or initiate remediation procedures for customer issues
  • Create a knowledge repository of data issues inclusive of use cases, triage steps, and resolution scenarios
  • Develop client-facing documentation for common data questions and answers

HealthVerity stands out as an exemplary place to work for those interested in contributing to advancements in healthcare data management and analytics. It offers a synchronized suite of technology and data solutions that foster interoperability across various data sources, enhancing the ability to manage privacy and governance in the process. This role is instrumental in supporting comprehensive research and providing insights within the healthcare sector, making it critical for professionals looking to impact real-world data usage positively.

Company Stage

Series D

Total Funding

$188.6M

Headquarters

Philadelphia, Pennsylvania

Founded

2014

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-10%

2 year growth

10%

Benefits

Medical, dental, & vision

401k

Stock options

Flexible location

Generous PTO

Mentorship program

Professional development

INACTIVE