Role Summary

The Sr. Field Service Launch Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you’re able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of continuous improvement to support Service teams and customers within a Service center. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities:

• Support set up, training, and Launch at upcoming Service Centers 
• Assist service center management team in the day-to-day operations
• Diagnose and repair moderate to complex electrical and mechanical vehicle issues 
• Support cross functional teams and assist with factory or special projects as needed
• Support, Train, Coach, and Mentor other technicians as assigned
• Improve efficiency in service procedures without compromising quality and safety of the repair 
• Follow Rivian repair procedures with efficiency without compromising quality and safety
• Perform installations and inspections on vehicles
• Support campaigns and containment initiatives 
• Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment 
• Demonstrates high-level administrative experience using Microsoft Office tools 
• Maintain high quality work and efficiency while working with little supervision
• Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
• Additional plant support, including travel, may be required depending on business needs
• Ability to properly document repairs completed and in process

Qualifications:

• Automotive Technology/Technician Degree or equivalent experience 
• 10 or more years of automotive experience 
• 3 or more years of EV experience
• Supervisory experience required 
• Experience using a variety of test tools including a PICO-scope, HERMES, Python code editor tool, & breakout box
• Experience in bumper-to-bumper diagnosis and repair
• OEM Certified Master Technician is a plus 
• OEM Specific Technician Training is a plus
• Strong Mechanical and Electrical diagnostics experience, including high voltage systems
• Experience in Continuous Improvement Process
• Strong written and communications skills
• Strong organizational skills with attention to detail
• Has worked as a shop foreman, team leader, shop supervisor or trainer
• Has had experience mentoring and coaching other technicians
• Ability to drive non-commercial truck and trailer  
• Ability to travel as needed up to 80% or extended assignments
• Must possess a valid driver’s license, and have a clean driving record
• No drug or alcohol related driving incidents in the last 3 years
• No more than 1 serious moving violation in the last 3 years
• Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle
• Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
• Strong understanding of written and spoken English
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. 
• Must be at least 21 years old

Salary Range/Hourly Rate for California Based Applicants: $46.15 - $53.35 per hour  (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

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