Full-Time

Hospitality Lead

World Surf League

World Surf League

201-500 employees

Global platform for competitive surfing and media content

Data & Analytics
Hardware
Consumer Goods

Senior, Expert

Lemoore, CA, USA

Requirements
  • Previous experience in a resort or hospitality setting responsible for leading teams in the areas of guest service and or food & beverage.
  • Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
  • Prioritize and organize work assignments, have timely follow up and execution.
  • Maintain complete knowledge of all services/features and hours of operation.
  • Other language, mathematical, and reasoning abilities as outlined below.
  • Ability to comply with physical demands as outlined below.
  • Knowledge and understanding of Surf Ranch and WSL culture & initiatives
  • Technologically sound with Microsoft Office applications.
  • Ability to compute basic mathematical calculations.
  • Must be able to maintain a flexible work schedule.
  • Food Handler card required per CA law.
Responsibilities
  • Ensure the timely delivery of all food and beverage needs at Surf Ranch
  • Serve and remove food & drink and remove dishes after use
  • Track any dietary requirements of guests
  • Work with Chef, Cook and Kitchen staff to deliver meals to guests
  • Execute Hospitality Run of Show work directly with guests and staff.
  • Maintain cleanliness and general upkeep of Surf Ranch guest areas.
  • Ensure the health, safety, and welfare of visitors
  • Serve food & drink to guests as prepared or approved by the Executive Chef
  • Involvement in guest service pre and post post surf session
  • Ensure guests have everything they need pre and post surf session
  • Ensure all areas are clean, free of clutter, and presentable to guests before, during, and after each day
  • Overtime may be required
  • Shift oversight of servers and bartenders.
  • Manage deliveries
  • Keep Hospitality spaces clean and organized
  • Track inventory and place orders
  • Provide leadership for the food & beverage program
  • Maintains a high level of quality in the cleanliness and management of the ranch house.
  • Respond and report guest service related issues in a timely and effective manner.
  • Monitor staff hours and breaks ensuring labor is in line with department directives.
  • Communicate accurately and in a timely manner, matters which pertain to the delivery of hospitality and guest service status/readiness to the Director of Food & Beverage.
  • Support requests of all operating groups/departments within Surf Ranch and WaveCo in a timely and professional manner.
  • Adhere and enforce all Standard Operating Procedures within the hospitality departments at Surf Ranch.
  • Assist in the development and implementation of processes which enhance system efficiencies and increase productivity and service.
  • Maintain proficiency in all areas as it pertains to his/her area(s) of responsibilities.

The World Surf League (WSL) stands out as a global sports and media company that not only celebrates top-tier surfing but also pioneers in wave technology through its subsidiary, Kelly Slater Wave Company (KSWC), which has engineered the longest, high-performance surfing wave. WSL's commitment to content creation and storytelling is evident in its establishment of WSL Studios, dedicated to producing a variety of surf-related content, from live competitive surf content to documentaries and feature films. The company's culture is deeply rooted in the surf lifestyle and ocean conservation, offering a unique work environment for those passionate about these areas.

Company Stage

N/A

Total Funding

N/A

Headquarters

El Segundo, California

Founded

1976

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

6%

2 year growth

10%