Full-Time
General Manager
Action Property Management
501-1,000 employees
HOA property management and resident services
No salary listed
San Francisco, CA, USA + 1 more
More locations: Los Angeles, CA, USA
In Person
 Operations & Logistics (1) |
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- Proven success as a General Manager or Community Association Manager for a luxury residential property or large-scale homeowners association. Luxury high-rise mixed use building experience is a plus!
- Strong leadership, interpersonal, and communication skills.
- Expertise in budgeting, reserve studies, financial oversight, and vendor management.
- Ability to thrive in a fast-paced, client facing environment.
- CMCA certification or the ability to obtain within 6 months of hire.
- Effective presentation skills.
- Minimum of a high school diploma or equivalent.
- Bachelor’s degree preferred.
- CMCA certification preferred or the ability to obtain within 6 months of employment.
- Serve as the primary liaison between the Board of Directors, homeowners, and Action Property Management.
- Lead, mentor, and inspire the on-site team to exceed performance expectations.
- Oversee day-to-day operations, ensuring the property maintains the highest standards of service, appearance, and compliance.
- Prepare and manage annual budgets; monitor financial performance and provide regular updates to stakeholders.
- Develop and implement strategic plans to achieve the community’s goals.
- Negotiate and manage vendor contracts, ensuring quality service delivery.
- Address and resolve homeowner concerns promptly and professionally.
- Maintain compliance with local, state, and federal regulations as well as Action's internal policies.
- Bachelor’s degree preferred.
- CMCA certification preferred or the ability to obtain within 6 months of employment
Action Life (Action Property Management) manages homeowner associations in California, serving single-family homes, PUDs, condominiums, townhomes, and urban communities. It earns revenue via service fees from HOAs and developers. Its products are a suite of property-management services that cover financials and resident management, including bill pay, autopay, eStatements, ledger management, payment history tracking, board portal access, document management, action lists, directors' reports, financial reporting, work orders, resident management, and non-compliance tracking. The company differentiates itself by being the largest privately owned HOA management firm in California with strong client retention and positive resident scorecards. Its goal is to improve residents’ living experiences through efficient, high-quality management and service delivery.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Irvine, California
Founded
1984
Simplify's Take
What believers are saying
- SnapHOA boosts operational efficiency and client retention rates.
- AAMC status signals nationwide professional excellence to clients.
- Dallas expansion broadens reach beyond California markets.
What critics are saying
- BBB billing complaints drive board switches to Keystone Pacific within 6-12 months.
- AppFolio's AI tools capture 20% California market share in 12-24 months.
- AB 1234 cybersecurity fines hit $500K per breach starting July 2026.
What makes Action Property Management unique
- Action Life deploys proprietary SnapHOA software for customized HOA transparency.
- Largest privately owned HOA manager in California with AAMC accreditation.
- Serves single-family homes, condos, and urban communities across multiple regions.
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Benefits
Health Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Vacation
Flexible Work Hours
Hybrid Work Options
Wellness Program
Mental Health Support
Gym Membership
Phone/Internet Stipend
Home Office Stipend
Conference Attendance Budget
Company News
Action Property Management leader Carla Gatza earns Global Recognition for workplace excellence. Irvine, CA - March 2026 Carla Gatza, Senior Vice President of People & Culture at Action Property Management, has been awarded a 2026 Global Recognition Award in the leadership category, highlighting her impact on workplace culture and organizational performance. The award recognizes Gatza's disciplined leadership approach and her ability to build high-performing teams through a people-first strategy that delivers measurable results. Evaluators noted her consistent execution across leadership fundamentals, including strategy, employee engagement, and ethical decision-making. A leadership model built on results. Gatza stood out among candidates by achieving top scores across all three core evaluation areas: vision and strategy implementation, the ability to inspire and motivate, and integrity in leadership. Each category received the highest possible rating, placing her among a select group of leaders recognized for comprehensive excellence. Her leadership has translated into tangible outcomes at Action Property Management, most notably in employee retention. Under her direction, the company has achieved a manager retention rate four times higher than the industry average, a significant benchmark in an industry often challenged by burnout and turnover. Redefining workplace culture in HOA Management. Within the homeowners association industry, stability at the manager level directly impacts community experience. Gatza's approach focuses on aligning talent with purpose, ensuring team members are placed in roles where they can succeed and grow. Rather than treating company values as abstract ideals, she has embedded them into daily operations as measurable standards. This structure is reinforced through ongoing feedback, mentorship, and professional development programs that support long-term career growth. Her framework emphasizes a balance of accountability and trust, creating an environment where employees are empowered while still held to clear performance expectations. From culture to community impact. The effects of Gatza's leadership extend beyond the workplace. Strong internal culture has enabled Action Property Management to deliver more consistent, reliable service to the communities it manages. In an industry where turnover can disrupt board relationships and resident experience, this level of organizational stability provides a competitive advantage and strengthens long-term community outcomes. As one award spokesperson noted, Gatza's leadership reflects a model where individuals are "trusted to lead" and motivated to perform at their highest level. Setting a new standard. The Global Recognition Awards uses a structured evaluation model to compare candidates across industries, focusing on sustained impact rather than isolated achievements. Gatza's recognition underscores a broader shift in leadership standards, where culture, performance, and people development are increasingly seen as interconnected drivers of success. For Action Property Management, the recognition reinforces a core belief: investing in people is not a supporting strategy. It is the strategy.