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Member Benefits Coordinator
Posted on 11/30/2022
Experience Level
Desired Skills
Customer Service
  • You get to be surrounded by some of the brightest minds in the field
  • You get to learn and grow at an extremely accelerated pace
  • You will experience transparency, integrity, and humility from leadership
  • You will be empowered to constantly challenge the status quo
  • You get to create an environment that invites experimentation and innovation
  • You get to make a transformational impact for the company, mental health, and for real human lives - and you will see that impact quickly
  • You get to be part of a winning team that opens doors in the future
  • You will be incredibly rewarded by your growth
  • You will become more resourceful and resilient
  • At least two (2) years in the behavioral health or medical field in a similar position
  • Excellent customer service skills. Your ability to communicate technical information in a way that is easy for patients to understand is a huge plus!
  • Comfortable in amorphous environments and with constantly evolving responsibilities
  • Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
  • Excellent written and verbal communication skills
  • Able to multi-task and context switch!
  • Flexible work arrangements:
  • 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
  • Calm Fridays: no meetings, no distractions, just time for you to get work done
  • $200 per year donation matching to support your favorite causes
  • Our team members have created five employee resource groups thus far and looking to add on more
  • Responsible for insurance verification and eligibility of all members
  • Proactive outreach to members to communicate costs based on their insurance coverage and benefits
  • Ensure patients understand the process for how to seek reimbursement for out of network care via superbills (when applicable)
  • Collect copayments (when applicable) upfront from members
  • Responsible for managing protected health information and following all HIPAA policy and procedure
  • Resolve issues with patient invoices and alleviate confusion around any outstanding billing items
  • Identify trends or patient issues and initiate corrective action to improve the patient experience in terms of cost transparency
  • Provide feedback and advice on product/technology/service improvements
  • Own ad hoc operational efficiency projects as needed by the Director of Health Plan Operations
Desired Qualifications
  • : Experience working in measurement-based care!
Spring Health

501-1,000 employees

Personalized mental healthcare
Company Overview
Spring Health's mission is to eliminate barriers to mental health.
  • Retirement benefits
  • Paid time off
  • Healthcare benefits
  • Insurance benefits
  • Work-life benefits
  • Mental health benefits
Company Core Values
  • Members come first - We are genuine member advocates
  • Move fast to change lives - We build with urgency and intention
  • Take ownership - We extend trust and hold ourselves accountable
  • Embrace diverse teams & perspectives - We find strength in diversity of cultural backgrounds, ideas, and experiences
  • Science will win - We will achieve impact by innovation and evidence-based frameworks
  • Candor with care - We are open, honest, and empathetic