Full-Time
Loss Mitigation Specialist
Spoc
Selene
501-1,000 employees
Mortgage loan servicing and loss mitigation
No salary listed
Charlotte, NC, USA
Remote
 Finance & Banking (1) |
|---|
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- A high school diploma or GED is required.
- Two to four years of related experience in mortgage servicing or loss mitigation is required.
- Manage a portfolio of delinquent loans that are 30 or more and 90 or more days delinquent and contact customers weekly.
- Serve as the single point of contact for assigned accounts, including high-risk and specialty cases.
- Conduct inbound and outbound calls with customers, attorneys, realtors, and authorized parties.
- Analyze financial information to determine eligibility for loss mitigation options.
- Recommend and process workout solutions such as loan modifications, forbearance, repayment plans, short sales, deeds in lieu, and cash-for-keys.
- Perform light skip-tracing and review title searches to ensure lien integrity.
- Maintain compliance with investor, legal, and company guidelines.
- Meet monthly performance goals and workout-to-portfolio ratio targets.
- Update and manage daily reports and account statuses.
- An Associate’s degree is preferred.
- Experience with government-sponsored enterprise programs, specifically FHLMC or FNMA, is strongly preferred.
- Strong time management and adaptability in a fast-paced environment are preferred.
Selene provides mortgage loan servicing and resolution for residential portfolios, handling performing, re-performing, and high-touch special servicing for distressed loans with agency approvals. It is an approved servicer for FHLMC, FNMA, GNMA, VA, and USDA, and is one of only two GNMA single-family master servicers and approved sub-servicers. Its services include loss-mitigation strategies backed by proprietary technology and individualized client management for a diverse client base such as banks, investors, REITs, private equity, hedge funds, GSEs, and government agencies. The goal is to help clients efficiently service and resolve mortgage portfolios while reducing losses through scalable capacity and data-driven, personalized service.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Houston, Texas
Founded
2004
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Simplify's Take
What believers are saying
- Jocelyn Martin-Leano and Doug Whittemore joined in 2026 to accelerate growth.
- Selene hired Travell Brown and Duwaine Thomas, reinforcing loss mitigation and servicing execution.
- Borrower delinquencies rose through Q2 2025, expanding work for Selene's special servicing.
What critics are saying
- Milam v. Selene Finance reached Seventh Circuit briefing in 2025, exposing FDCPA liability.
- Corbett v. Selene Finance filed July 21, 2026, adds fresh consumer-credit litigation.
- Mortgage-servicing complaints can trigger state AG scrutiny and client churn within twelve months.
What makes Selene unique
- Selene Finance combines servicing, diligence, and title under one mortgage platform.
- Fitch upgraded Selene's RMBS servicer ratings to RPS2- on October 31, 2025.
- Selene Cares+ digitizes borrower assistance with microsites, videos, and on-demand modules.
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Benefits
Paid Time Off
Medical, Dental &Vision
Employee Assistance Program
Flexible Spending Account
Health Savings Account
Paid Holidays
Company paid Life Insurance
401(k) Company Match
Growth & Insights and Company News
6 month growth
↑ 13%1 year growth
↑ 13%2 year growth
↑ 13%Selene Finance unveils first phase of its borrower assistance campaign. Feb 09, 2026 Selene has launched the first phase of its Selene Cares+ campaign, introducing enhanced digital tools and educational resources designed to improve borrower communication and engagement during times of financial hardship Selene Finance LP has launched the first phase of Selene Cares+, a borrower assistance campaign aimed at streamlining communications and providing clearer, more accessible support for customers navigating financial challenges. The initial rollout centers on enhanced digital outbound communications designed to deliver educational, informative content that borrowers can access on demand - 24 hours a day, year-round. These resources include customized microsites, animated videos, and educational modules, enabling customers to learn at their own pace and revisit material as needed to better understand the options relevant to their financial situation. According to Joe Davila, CEO of Selene Holdings, the campaign responds to common hurdles borrowers face during periods of financial stress, particularly when confusion or incomplete information can impede engagement. "Borrowers are often overwhelmed during periods of financial stress, and confusion or lack of information can become a barrier to meaningful engagement," said Davila. "Selene Cares+ reflects our commitment to meeting customers where they are, with clarity, empathy, and transparency. This program is about creating confidence through understanding and ensuring borrowers know we are here to help." Selene's leadership underscores that the digital experiences go beyond traditional servicing communications by delivering consistent messaging tailored to individual circumstances. Engagement with these tools is measurable and continuously refined to ensure relevance and effectiveness. Get the NMP Daily Essential stories, every weekday. Future phases of the initiative promise expanded content, improved personalization, broader communication channels, and additional self-service capabilities, reinforcing Selene's commitment to proactive borrower engagement throughout the customer journey. "I've helped build borrower communication programs before, but Selene Cares+ takes this concept to an entirely new level," said Douglas Whittemore, chief strategy and growth officer of Selene. "This isn't about sending messages - it's about breaking down barriers to communication and addressing the negative perceptions that sometimes prevent borrowers from engaging. By giving borrowers the ability to learn on their own terms, through intuitive digital experiences, we create a more informative and comfortable path for them to reach out when they're ready to take the next step."
Selene, a provider of industry leading loan servicing, diligence and title solutions, today announced the appointments of Jocelyn Martin-Leano as President, Selene Finance and Doug Whittemore as Chief Strategy and Growth Officer for all Selene Holdings' business lines, effective immediately.