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IT Field Service Technician
Posted on 7/1/2022
INACTIVE
Locations
Fremont, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Confluence
JIRA
Management
Powershell
Research
Sales
Requirements
  • 2+ years of project support experience working on international projects. Experience in supporting remote Retail, Service, Delivery or Business Office sites as part of an overall larger enterprise organization including network, wireless, AV, build
  • Knowledge of structured cabling and construction design and planning process
  • Experience with procurement, vendor management, and RFP process
  • Experience with the following: Aruba, Meraki, HP, Jira, Confluence, VNC, IR Touchscreens, PowerShell
  • Expert level in the support of Win 10 / Windows Server 2012 and all Apple based products including notebooks, servers, workstations, iPad's, iPhones, etc. This includes the image creation, and support via LAN/WAN
  • Must be able to calmly interact with customers with customers a “can-do” attitude, and to establish and maintain effective relationships with peers
  • Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation
  • Ability to travel quickly and frequently (30-50%) as needed sites located worldwide
  • BA/BS in Computer Science, Business, or equivalent experience
Responsibilities
  • Collaborate with cross functional teams to research new designs and cutting-edge technologies to solve complex business problems
  • Effectively communicate the status of all projects across the department, highlighting issues or conflicts between teams to stakeholders and management
  • Create and publish a weekly summary that outlines the state of projects across the department
  • Provide onsite and offsite IT support to Lucid's network of Sales, Service and Deliveries office locations as needed
  • Respond to customer requests and issues in a timely manner with a positive attitude and commitment to customer satisfaction
  • Monitor and address issues with remote systems, networks, telephony, etc. Implement and troubleshoot wired and wireless networks
  • Proactively identify customer, or site issues and address in advance of service disruptions. Identify and recommend process and product improvements
  • Consistently document IT processes and improvements as they're implemented
  • Be available and responsive to customer calls, email, and tickets 24 x 7 x 365. Approximately 20% domestic and international travel required
Lucid Motors

51-200 employees

Luxury electric vehicles
Company mission
Lucid Motors is on a mission to inspire the adoption of sustainable energy by creating the most captivating electric vehicles, centered around the human experience.
Benefits
  • Family Medical Leave
  • Remote Work Program
  • Health & Wellness - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Vision Benefits, Fitness Subsidies
  • 401(K)
  • Paid Volunteer Time
  • Paid Holidays
  • Paid Sick Days
Company Values
  • Breakthrough Innovation - We design and engineer products and experiences that are visionary, meaningful, and enduring
  • Ownership Mindset - We anchor on our mission and take accountability for our own and others’ actions unrestrained by role boundaries
  • Integrity in Action - We have an unwavering commitment to deliver a positive return for our company, our customers, and community
  • One Team - We seek diversity of thought and background, and inspire the way the world moves forward together as one team
  • Passion for Excellence
  • Act with Urgency