Product Owner

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

As a Technical Product Owner within our Transformation Management team, you will serve as the crucial bridge between our business and technology teams, spearheading the development and optimization of our processes and technical assets to support the business objectives. You will translate complex business requirements into actionable product features while advocating for exceptional user experiences, operational efficiency, and business value creation. This role balances strategic product vision with hands-on implementation to ensure technology solutions meet the business goals.

Position in the Organization:

• Individual Contributor
• Cross-Functional Leadership: Leads product development teams without direct authority
• Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims
• Executive Visibility: Regular presentations to Operations leadership

What you will do:

Product Strategy & Roadmap Management (40%)

• Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives
• Prioritize features based on business value, technical constraints, and regulatory requirements
• Balance competing priorities across multiple insurance products while managing stakeholder expectations
• Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives
• Define measurable success criteria for product implementations and track outcomes

Agile Delivery Management (30%)

• Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continual prioritization
• Author clear, business requirements with comprehensive acceptance criteria
• Lead Agile ceremonies including backlog refinement and sprint reviews
• Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines
• Collaborate with QA teams and conduct User Acceptance Testing prior to deployment

Stakeholder Management & Change Enablement (20%)

• Develop and execute comprehensive change management plans for implementations
• Design and deliver targeted training sessions for stakeholders during product rollouts
• Create user adoption metrics and track progress against implementation goals
• Facilitate regular feedback sessions with end users to drive continuous improvement
• Serve as the primary escalation point for operational issues related to implemented products
• Develop communications that clearly articulate value proposition and benefits to end users

Operational Excellence and Analytics (10%)

• Establish and monitor KPIs for product performance and operational efficiency
• Identify optimization opportunities across platforms to improve workflow efficiency
• Support disaster recovery planning and business continuity for critical systems

What you will bring to C&F:

• 6+ years of experience in insurance operations, underwriting, or product management within P&C insurance
• Working knowledge of Agile methodologies and experience in Scrum environments
• Demonstrated ability to translate complex business requirements into clear user stories
• Strong analytical capabilities with data-informed decision-making skills
• Excellent communication and presentation skills for technical and non-technical audiences

Preferred Skills

• Direct experience with Duck Creek or similar policy administration systems
• Certified Scrum Product Owner (CSPO) or similar certification
• Experience with JIRA, Confluence, and product management tools
• Experience leading operational transformation initiatives
• Knowledge of underwriting workflows and decision processes
• Understanding of insurance regulatory requirements and their impact on product development

Career Development Opportunities

• Senior Product Owner with expanded product portfolio
• Product Manager overseeing multiple product owners
• Operations Leadership roles focusing on broader transformation initiatives
• Technology Strategy roles connecting business needs with technical capabilities

Work Environment & Schedule

• Occasional travel to other C&F locations for collaborative planning sessions (10%)
• Regular participation in PI planning events (quarterly)
• Support during implementation weekends (scheduled 4-6 times annually)

#LI-MS

#LI-REMOTE

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It’s about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work.

For California Residents Only:  Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/  for more information.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws.  Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.