Full-Time
MDM Administrator
Endpoint & Device Management
South Star Software
No salary listed
Mumbai, Maharashtra, India
In Person
Night shift; on-site in Mumbai.
Category
 IT & Security (1) |
|---|
Required Skills
Inventory Management
Requirements
- Hands-on experience with any enterprise MDM / UEM solution.
- Good understanding of endpoint management concepts and device lifecycle management.
- Working knowledge of mobile OS and endpoint platforms (smartphones, desktops, laptops).
- Basic understanding of directory services and identity management.
- Familiarity with enterprise security fundamentals (device compliance, access controls, authentication).
- Experience working with ITSM / ticketing systems.
- Strong communication and documentation skills.
Responsibilities
- Enroll, configure, and manage mobile devices and endpoints across supported platforms (smartphones, tablets, laptops, desktops).
- Perform device lifecycle activities including provisioning, reassignment, remote lock/wipe, and decommissioning.
- Support both corporate-owned and BYOD device models as per policy.
- Provide L1/L2 support for MDM-related issues raised via ITSM tools.
- Troubleshoot common problems such as enrollment failures, app access issues, policy conflicts, and profile errors.
- Escalate complex platform, policy, or security issues to senior engineers with complete diagnostics and documentation.
- Assist with audits by providing compliance and inventory reports.
- Maintain accurate device inventory and compliance records.
- Prepare regular reports on enrollment status, device health, and policy adherence.
- Create and maintain SOPs, user guides, and knowledge base articles related to MDM operations.
Desired Qualifications
- Exposure to conditional access or device-based access control concepts.
- Basic scripting or automation knowledge.
- Understanding of zero‑trust or modern endpoint security models.
- Relevant certifications in endpoint management or IT support.