Full-Time

BDM – America

Player Support

Confirmed live in the last 24 hours

PTW

PTW

1,001-5,000 employees

Gaming and technology service provider

AI & Machine Learning
Entertainment
Gaming

Mid, Senior

Remote in USA

Category
Business Development
Business & Strategy
Requirements
  • Experience selling customer services, outsourcing services, or adjacent services - ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations.
  • Proven track record of exceeding targets through building strong client relationships or significant experience of selling game service solutions to gaming clients.
  • A network of gaming industry contacts is essential.
  • Effective time management and must be comfortable working at senior executive contact levels.
  • Must be self-motivated and able to operate in a remote environment whilst traveling when required.
  • Must have dedicated workspace if working from home.
  • Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills.
  • Ability to forecast opportunities, be self-motivated, organised, with a passion for gaming.
  • An organised individual with a passion for gaming.
Responsibilities
  • Generating new business / large new logo business within the NA region with a focus on player/customer support and community management solutions or game development, Player Support, Art Outsourcing, LQA, QA services.
  • Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking.
  • Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc.
  • Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client.
  • Identify new prospective clients, and develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets.
  • Qualify all sales leads, provide value/benefit assessments, and generate plans to close, and work with the service delivery teams to create quotations for new and existing customers.

PTW provides a range of services for the gaming and technology sectors, including localization, quality assurance, and audio production. Their localization service adapts game content for different languages and cultures, while their testing services ensure games are engaging and free of bugs. PTW stands out by offering specialized services that add value to clients' products, including dataset creation for AI applications. The company's goal is to help clients achieve their objectives more efficiently and effectively.

Company Stage

N/A

Total Funding

N/A

Headquarters

Larkspur, California

Founded

1994

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition of Vibe Avenue expands PTW's talent pool and service offerings, potentially leading to new business opportunities and market expansion.
  • PTW's RESOLVE platform can significantly improve customer satisfaction and operational efficiency, making it an attractive feature for game developers.
  • PTW's global presence and diverse service portfolio offer employees opportunities for career growth and cross-functional experience.

What critics are saying

  • The highly competitive nature of the gaming services industry requires PTW to continuously innovate to maintain its market position.
  • Integration challenges with newly acquired companies like Vibe Avenue could disrupt operations and delay service enhancements.

What makes PTW unique

  • PTW's comprehensive localization services, backed by native linguistic experts, ensure culturally resonant game content, setting them apart from competitors who may not offer such tailored solutions.
  • The acquisition of Vibe Avenue enhances PTW's already robust audio production capabilities, making them a one-stop-shop for high-quality sound design and music composition.
  • PTW's innovative neural machine translation service, RESOLVE, addresses player support challenges with scalable, cost-efficient solutions, distinguishing them from traditional support models.

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