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Customer Success Associate
Updated on 9/27/2022
Locations
Remote • New York, NY, USA • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
iOS/Swift
Management
Looker
Excel/Numbers/Sheets
Requirements
  • 1+ years of Customer Success Management or Account Management; technology background preferred
  • Customer management experience within complex accounts
  • Excellent communication and presentation skills
  • An analytical and metrics-driven work style
  • Ability to analyze complex situations and develop associated action plans and drive teams to achieve goals
  • Ability to generate and manipulate data for presentations (Microsoft Excel, Looker, etc.)
  • Motivated, resourceful, detail-oriented, and highly organized
  • Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
Responsibilities
  • Partner with your Principal CSM to ensure the ongoing client satisfaction and retention of a portfolio of assigned Strategic clients
  • Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
  • Identify, establish, and strengthen relationships with current and potential team members within your accounts
  • Develop collateral and conduct weekly performance reviews with client teams
  • Ensure swift resolution of account issues by using resources from cross-functional teams, as needed
  • Take ownership of recurring tasks necessary to support the relationship with your enterprise accounts; including billing, reporting and other client specific items
  • Embody Signifyd values and serve as a role model for other team members
  • Maintain recurring tasks and responsibilities to support key strategic account requirements
  • Partner with your Principal CSM to identify and drive account expansion opportunities
Desired Qualifications
  • Background in e-commerce, fraud or payments industries is a plus
Signifyd

201-500 employees

Commerce fraud protection