Full-Time

Servicenow Operations Specialist

Confirmed live in the last 24 hours

Bank of America

Bank of America

10,001+ employees

Provides banking, investment, and asset management services

Fintech
Financial Services

Senior

Plano, TX, USA + 4 more

More locations: Richmond, VA, USA | Chicago, IL, USA | Charlotte, NC, USA | Chandler, AZ, USA

Category
Production Planning & Scheduling
Quality Control & Compliance
Operations & Logistics
Required Skills
ServiceNow
Linux/Unix
Data Analysis
Requirements
  • ServiceNow Certified System Administrator (CSA) certification, product micro certifications
  • Proven experience as a administrator in highly regulated environments
  • Experience in maintaining multiple ServiceNow environments
  • Minimum of 5+ years of experience a ServiceNow development and engineering with emphasis on platform management
  • Experience monitoring and maintaining ServiceNow products, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
  • Experience supporting ServiceNow integrations for security, risk, and compliance
  • Experience with ServiceNow instance cloning and management
  • Experience maintaining both Windows and Linux MID servers.
Responsibilities
  • Maintain and support the ServiceNow platform while adhering to bank policies and standards.
  • Manage ServiceNow code quality control processes and routine
  • Lead and mentor a team of operations specialists assigned to work on ServiceNow
  • Respond to incidents for application availability issues as part of on-call duties
  • Respond to incidents/pages for application functional issues or questions as part of daily duties
  • Use your technical knowledge to triage service availability issues and restore service
  • Research and resolve system defects, lead root cause analysis, and drive permanent resolution
  • Ensure appropriate monitoring is in place and maintained to ensure application availability
  • Participate in software release implementation meetings
  • Participate in and coordinate maintenance activities
  • Prepare and maintain application support/process documentation
  • Develop management jobs, automation routines, or deployment scripts
  • Monitors and supports application components and infrastructure critical to the business, such as relevant technologies and dashboards, responds to alerts regarding production incidents, and resolves issues prior to customer service interruption
  • Fulfills requests from users, operations, auditors, and regulators within service level agreements and drives operational excellence through process improvement and monitoring development efforts related to supported technologies
  • Onboards monitoring tools and applications in access system(s) of record to research potential production incidents, meet user requirements and service changes, and identify and implement automation opportunities in partnership with architects and engineers
  • Communicates status updates and technical details, such as infrastructure, application and client impact, and component points of failure to management, and provides reporting on environment and incident status in operational meetings
  • Performs environment routing and cycling, implements splash pages, and liaises with development teams to design and configure auto provisioning, straight thru revocation (STR), and straight thru processing (STP)
  • Manages aged revocation monitoring to identify and fix defects in applications and systems of record
  • Prepares technical documentation and develops procedures for trouble shooting incidents in order to identify production failure scenarios, vulnerabilities, and improvement opportunities requiring escalations

Bank of America provides a wide range of financial services to individuals, small and medium-sized businesses, and large corporations. Their offerings include banking, investing, asset management, and risk management products. The company serves around 56 million consumer and small business clients in the U.S. One of its key strengths is its position as a leading wealth management firm, as well as its prominence in corporate and investment banking and trading. Unlike many of its competitors, Bank of America combines a vast network of services with a strong focus on both personal and corporate financial needs. The goal of Bank of America is to help clients achieve their financial goals through comprehensive financial solutions.

Company Stage

IPO

Total Funding

N/A

Headquarters

Charlotte, North Carolina

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working at Bank of America offers exposure to a diverse range of financial products and services, enhancing career development opportunities.
  • The bank's leadership in wealth management and investment banking provides employees with the chance to work on high-impact projects and deals.
  • Bank of America's global presence and strong market position offer stability and growth potential for employees.

What critics are saying

  • The highly competitive nature of the financial services industry requires Bank of America to continuously innovate to maintain its market position.
  • Regulatory changes and economic fluctuations can impact the bank's operations and profitability, posing challenges for employees.

What makes Bank of America unique

  • Bank of America stands out as a global leader in corporate and investment banking, offering a comprehensive suite of financial services that cater to a wide range of clients from individuals to large corporations.
  • The bank's extensive network and relationships with approximately 56 million U.S. consumer and small business clients provide a significant competitive edge in the financial services industry.
  • Bank of America's involvement in high-profile credit facilities, such as Uber's $5B revolving credit, showcases its capability to handle large-scale financial transactions.

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