Operations Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Operations Manager

*This position will require onsite work.

What this job involves

Relationship Management/Operations

• Ensure client satisfaction by providing a seamless interface to client; demonstrate leadership, responsiveness, and creativity
• Serve as an advisor and subject matter expert to various areas of our business in the best interest of our client
• Accomplish key performance indicators and service level agreements as identified by client and conduct regular Quality Assurance audits
• Oversee the environmental and safety program for the site and foster a “Safety First” culture within the JLL and supplier teams
• Take a leadership role in identifying trends and growth strategies. Recommend and implement, best practises by improving branding strategies and processes
• Accountable for maintaining staffing and all pertinent business initiatives, including prompt implementation of action plans for enhancement of workforce performance
• Drive technology adoption through research and active engagement
• Manage supplier performance at the facility and maximize utilization of suppliers, preferred vendors, and contractors.  Coordinate discussions with each vendor or supplier regarding goal setting, performance criteria, and performance review.  Develop scope of services and assist in vendor negotiations for new and the maintenance of existing contracts.

Sound like you? To apply you need to be:

• Bachelor’s degree or equivalent work experience in Facilities Management with management/technical emphasis, MBA preferred.
• Minimum of 5 years facility management experience including knowledge of building systems and mechanical/electrical systems, architectural maintenance, and instrumentation/automation
• Proficient in Word, Excel and other Microsoft Office Suite programs
• Strong organizational and management skills
• Ability to multi-task and work both in a team and independently
• Ability to function effectively in a dynamic work environment
• Excellent interpersonal and supervisory skills; strong emphasis on customer service
• Excellent business writing and verbal communications
• Strong analytical ability

• Detail oriented
• Success working with subcontractors/vendors supporting mutual safety objectives

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.