Full-Time

Jonas Club

Project Synergy, Implementation & Support Specialist

Posted on 1/24/2025

Jonas Software

Jonas Software

Entry, Junior

Remote in USA

Category
Customer Success
Customer Success & Support

You match the following Jonas Software's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • College or University Degree in Accounting, Information Technology, or equivalent professional experience
  • Effective verbal and written communication skills
  • Excellent organizational skills and time management
  • Must be willing to travel up to 50% of the time
Responsibilities
  • Install, Configure, and Train our customers with the highest quality service to ensure a smooth business transition.
  • Outside of implementation projects, you will be available for customer support through designated channels; striving to maintain service level agreements.
  • Build and maintain Client relations; understanding and motivating clients through integrity and trust
  • Consult with clients and review their current work process to assess their needs
  • Assist clients to create and meet milestones while continuing to monitor project budgeted hours
  • Discuss requirements and explain functionality to both technical and non-technical individuals or groups
  • Proactively assess, clarify, and deliver on customer needs, driving towards the success of their business and our partnership with them throughout the onboarding process.
  • Maintain an understanding of our internal applications, processes, customer products, and customer-facing websites
Desired Qualifications
  • Experience in the Club industry would be considered an asset
  • Knowledge of Jonas Club Management Software would be considered an asset

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Total Funding

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Founded

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INACTIVE