Director of Premium

THE ROLE

Deliver the ultimate premium experience. As a Director of Premium, you will lead premium operations, elevate guest service in high-end spaces, and oversee catering/suites/club - level hospitality at the venue. You will manage premium team performance, coordinate with culinary and service departments, and ensure elite guest satisfaction during every event.

ESSENTIAL DUTIES AND RESPONSIBLITIES

• Oversee the entire operation associated with Catering, Clubs and Suites.
• Recruit, hire, train and manage a team of Premium Managers, ensuring high performance and service excellence
• Provide day-to-day leadership to the services team in alignment with organizational values and goals
• Maintain excellent working relationships with all Suite and Club Seat Holders.
• Coordinate logistics and service execution with culinary teams
• Manage inventory, setup, and breakdown of premium spaces
• Ensure premium service standards and presentation
• Resolve guest concerns promptly and professionally
• Maintain positive customer and client relations through effectively
• Ensure proper training of VIP, Suite, catering staff and provide guidance on hiring, promotion, training and termination of premium staff
• Assist staff in their job functions as needed, providing direct interaction
• Attend department head meetings and weekly staff meetings. Maintain a harmonious working relationship with all of the other departments. 
• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the facility. Authorize the requisition of equipment and supplies within budget guidelines.
• Ensure the safety of all patrons by exercising caution and participating in emergency evacuation drills.
• Meet with contractors to ensure quality of products offered to Suite and Club Seat Holders.
• Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security and safety in assigned buildings. Responsibilities include but not limited to making sure contractual agreements are met and clients’ event requirements and changes have been made in a timely fashion.  On-duty staff/subcontractors ultimately report to the MOD through any Managers or Supervisors who are present during the event.
• Work extended and/or irregular hours including nights, weekends and holidays as needed and be present at all major events.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE      

• Bachelor’s degree from accredited four-year college or university and eight (8) to ten (10) years related experience and/or training in the public assembly industry in a supervisory or management position, or equivalent combination of education and experience.

SKILLS AND ABILITIES

• Must have full comprehension of ticketing operations and specifications.
• Demonstrate knowledge in event operations, facility capabilities, industry terminology, event-related services and requirements.
• Must possess skills and experience in contract negotiations, budget preparation, labor relations, purchasing procedures and supervising/training personnel.
• Superior Customer Service is essential to this position.
• Must be knowledgeable of computer operations and software programs such as Windows 2000, Word, Excel, Outlook and event software programs.
• Must follow oral and written instructions effectively and in a timely manner.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.
• Must be flexible and adjust to situations quickly and effectively.

COMPENSATION

Competitive salary range of $100,000 - $110,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 Legends is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.