MAIN RESPONSIBILITIES

• Analyze and deconstruct existing processes. Study current operating processes and implement change where possible to improve performance; run test scenarios
• Develop and implement new, efficient systems across program execution and operations.
• Apply process improvement methodologies such as Lean, Six Sigma, Kaizen across various departments.
• Work directly with development teams to observe and analyze project-specific tasks. Meet with stakeholders to review recommendations to increase efficiency
• Guide on-site personnel in the implementation and adoption of new processes.
• Continuously identify areas for improvement, focusing on even the smallest details. Lead continuous improvement projects and activities through the use of data and reports
• Collaborate with team members to ensure smooth transition and adoption of improved processes.
• Generate training materials and collaborate with the Training Coordinator to facilitate workshops, training sessions, and coaching aimed at building continuous improvement capabilities across the organization

EDUCATION & EXPERIENCE REQUIRED

• Diploma or Degree in Business Administration, Engineering, Science or related field, or equivalent work experience
• 5+ years of experience coordinating projects, preferably on a telecoms/engineering field
• Demonstrated experience in Process Improvement identification and implementation
• Strong communication skills for effective team and stakeholder engagement along with the ability to inspire and influence change
• Capacity to work effectively with diverse teams and personalities
• Aptitude and desire to learn new tools and techniques quickly
• Positive attitude (solution-oriented and ability to deal with ambiguity)
• Professionalism and takes direction well; organized, displays sound judgment, has solid problem-solving, and critical thinking skills
• Ability to work in a fast pace, changing environment

DECISION MAKING & SUPERVISION

• This role supports Lightspeed Program Delivery team via the Program Delivery Office. As the Process Specialist you will be expected to make informed recommendations to the Lightspeed Program Delivery leadership
• This role has no direct reports, but may work and interact with multi-disciplinary engineering, contracts, legal, and commercial teams