IT Support Analyst
Posted on 2/7/2024
FGS Global

1,001-5,000 employees

Strategic communication and crisis management
Company Overview
FGS Global stands out in the stakeholder economy by offering a comprehensive set of services that address the multifaceted challenges of crisis management, government relations, and strategic communication. Their expertise in navigating volatility and uncertainty is evidenced by their proprietary research and expansive network, which inform tailored strategies for CEOs and companies aiming to influence public discourse and strengthen their brands. Additionally, FGS Global's Digital, Data, and Creative practice demonstrates a commitment to cutting-edge solutions that ensure clients effectively engage with global audiences amidst a crowded and dynamic informational landscape.
Consulting

Company Stage

Series B

Total Funding

$74.3M

Founded

1994

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

0%

1 year growth

13%

2 year growth

34%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
iOS/Swift
Android Development
CategoriesNew
IT & Security
Software Engineering
Requirements
  • 5 years of relevant experience
  • Knowledge of workstation hardware (Windows 10/11, Apple MacBooks) and mobile devices (iOS, Android, BYOD)
  • Proficiency in SaaS software (Microsoft 365, Okta, AzureAD, SharePoint, Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.)
  • Strong understanding of networking concepts and technologies
  • Excellent documentation and process skills
  • Relevant technology certifications desirable
  • BA/BS degree in Information Technology, Computer Science, or related field is a plus
  • Authorized to work in the US
Responsibilities
  • Respond to and resolve all IT support calls/emails for all locations
  • Provide IT Support for all employees, in offices and working virtually
  • Maintain, configure, deploy, and repair computer and printer hardware, including supported smart devices
  • Support meeting room and video conference facilities, including systems like Teams and Zoom
  • Track, maintain, and document all support calls, ensuring quick resolution and closure of open tickets
  • Manage hardware asset inventory and equipment lifecycle
  • Enforce IT policies and guidelines, monitor enterprise management platforms/alerts, and report security risks
  • Work closely with other IT professionals and departments to understand and address their IT needs
  • Minor travel occasionally required (less than 10%)
Desired Qualifications
  • Relevant technology certifications
  • Additional language skills