IT Operations Coordinator

THE ROLE

We are seeking a Technology Operations Coordinator to join our worldwide Technology and Digital Services team. Reporting directly to the Head of Operations and Infrastructure, this role plays a vital part in supporting the administration and smooth operation of our technology solutions.

You will help maintain and improve procedures that support technical operatives, ensuring timely and effective responses to support requests. Your contribution will be key to delivering service excellence and maintaining the smooth running of the company’s Information Technology department. Additionally, you will provide essential administrative support to both technical staff and management, helping to coordinate tasks, maintain documentation, and uphold operational standards.

KEY RESPONSIBILITIES

The successful candidate will work closely with the Operations & Infrastructure, Design & Engineering, and Data & AI teams to ensure that all day-to-day IT operational activities are carried out efficiently and reliably. This includes a wide range of clerical and administrative duties, such as responding to and actioning helpdesk issues and supporting the management of IT service requests through our ITMS (FreshService) platform this will be an integral role in the TDS team: 

• Operational Support: Ensure all day-to-day IT operational activities are executed reliably and on time, supporting the delivery of service excellence across the business
• Helpdesk Administration: Respond to and action helpdesk issues, ensuring timely resolution of support requests submitted via the ITMS (FreshService)
• Process Management: Maintain and improve procedures that support technical operatives, helping to optimise workflows and reduce response times
• Collaboration: Liaise with cross-functional teams to support the implementation and maintenance of technology solutions
• Administrative Support: Provide clerical and administrative assistance to technical staff and management, including documentation, scheduling, and reporting
• Service Quality: Contribute to the continuous improvement of IT services by identifying inefficiencies and proposing enhancements.

SKILLS & COMPETENCIES

To be successful in this role, you will demonstrate experience in the following:

Vendor Management

Creating and maintaining a good relationship with suppliers.

• Maintain list of IT Suppliers
• Document Vendors on FreshService
• Any contracts or products be listed.

Contract Management

Contracts and Subscription management, involving negotiation administration and renewals.

• Domain management
• Licence management
• Subscription management
• Software
• Procedures
• Software onboarding.

Asset Management

Maintain Asset register.

• In stock Items
• Items Issued
• Frequently bought Items
• Train Staff to complete asset entry
• Issue and retrieve assets
• Carryout Annual Hardware audit.

Procurement Management

• Purchase Order management
• Coordinating IT Onboarding Process (purchase kit, assign resource, delivery)
• Receive goods and add to Inventory
• Create Purchasing Process Map.

Finance

• Credit Card: expense reports
• Add invoices to Credit Card Expense Reports
• Invoicing: check and approve
• Budget exports.

ServiceDesk

Reporting

• Establish baselines
• Quarterly Reporting
• Task Management
• SLA management.

Procedure Management

• Maintain Procedures
• Recording changes and sending notifications.

Our values: be a leader, build trust, be responsible, be innovative and ‘bring your alpha’.

EXPERIENCE & QUALIFICATIONS

• Be an accomplished administrator – able to seamlessly and efficiently get diverse tasks to align in pursuit of technical excellence
• Have excellent communication and stakeholder management skills
• Be able to design draft and communicate process documentation that is user friendly and fit for purpose to both technical and non-technical audiences
• Have an organised, systematic approach and great attention to both quality & detail
• Be a self-starter, able to manage and prioritise their own workload - collaborative with a global team
• Have a desire to continually improve, learn, and strive for excellence in a dynamically changing global environment
• Knowledge of any of the following would be advantageous: Microsoft Office, GDPR, ITIL
• The right to work in the UK or Italy.

WHAT WE OFFER

• A busy role in a supportive team, with plenty of opportunities to learn.
• International scope – we operate in over 8 countries.
• Hybrid working – we will need you in the office at least twice a week, but you will normally be able to work remotely for the remainder of the week.
• Competitive base salary and annual discretionary bonus.

HOW TO APPLY

If you are interested in this opportunity, please follow the link to apply or send your application to [email protected]. If you have been shortlisted for the next stage, we will be in contact within 14 days. 

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DIVERSITY AND INCLUSION

Our approach to diversity and inclusion is a natural extension of our values. Our entrepreneurial culture inspires us to try new things, be open to different viewpoints and be bold. Our Group is committed to cultivating and preserving a culture of connectedness that values difference and gives space for individual expression. The collective sum of our individual differences, life experiences, knowledge, innovation, self-expression, and talent and hard work form the bedrock of who we are and who we aspire to be.

We are committed to equal employment and advancement opportunity irrespective of race, color, ancestry, social background, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability and gender identity.

ABOUT US

NextEnergy Group was founded in 2007 to become a leading market participant in the international solar sector.  Since its inception, it has been active in the development, construction, and ownership of solar assets across multiple jurisdictions.  NextEnergy Group operates via its three business units: NextEnergy Capital (Investment Management), WiseEnergy (Operating Asset Management), and Starlight (Asset Development).

NextEnergy Capital manages the Group's investment activities and has invested in over 520 solar plants, exceeding 2GW in capacity across its institutional funds.

• NextEnergy Solar Fund (NESF): Listed on the London Stock Exchange, NESF manages 102 solar and energy storage assets in the UK and Italy, with a total installed capacity of 983MW and a gross asset value of £1,014m.
• NextPower II (NPII): A private fund of 105 solar plants (149MW) focused on Italy, successfully divested in January 2022, delivering net IRRs exceeding its 10-12% target.
• NextPower III ESG (NPIII ESG): A private fund targeting solar infrastructure in OECD countries (e.g., US, Spain, Italy), with $896m raised, exceeding its $750m target.
• NextPower UK ESG (NPUK ESG): A private fund dedicated to new-build solar plants in the UK, with ~£600m raised.
• NextPower V ESG (NPV ESG): A private OECD solar fund investing in solar and adjacent technologies like battery storage. To date, it has raised $745m, targeting $1.5bn ($2bn ceiling).

WiseEnergy® is NextEnergy Group’s operating asset manager.  WiseEnergy is a leading specialist operating asset manager in the solar sector.  Since its founding, WiseEnergy has provided solar asset management, monitoring, technical due diligence and under construction services to over 1,500 utility-scale solar power plants with an installed total capacity in excess of 3.4 GW.  WiseEnergy clients comprise leading banks and equity financiers in the energy and infrastructure sector. 

Starlight is NextEnergy Group’s development company that is active in the development phase of solar projects.  It has developed over 100 utility-scale projects internationally and continues to progress a large pipeline of c.10GW of both green and brownfield project developments across global geographies.

NextSTEP is the venture capital fund of NextEnergy Group, dedicated to investing in innovative startups in the field of environmental sustainability. The fund primarily focuses on investments in Italy and the United Kingdom but also extends its reach to the rest of Europe and the United States, targeting startups in the pre-seed and seed stages. NextSTEP pays particular attention to emerging entities from incubators, startup accelerators, universities, and research centers, supporting projects that address global challenges in crucial areas such as Climate Change, Energy Transition, CO2 Capture and Sequestration, Circular Economy, Sustainable Cities, Sustainable Mobility, Sustainable Fashion, Waste Management, Water and much more.

NextEnergy Foundation is a non-profit organisation founded in 2016 by the NextEnergy Group that operates internationally and whose mission is to proactively participate in the global effort to reduce carbon emissions by providing clean energy sources in regions where they are not yet available and thereby contributing to poverty reduction. As the main sponsor of this foundation, the NextEnergy Group donates at least 5% of its consolidated net profits each year. The NextEnergy Foundation has no overhead costs and therefore 100% of the funds raised go to donations for the various projects. Since 2016, in 8 years of operation the foundation has donated more than £1.2 million, supporting over 30 projects in 27 different countries around the world.