Full-Time

Senior Major Incident Manager

Confirmed live in the last 24 hours

Deadline 7/22/25
Royal Bank of Canada

Royal Bank of Canada

10,001+ employees

Global financial institution offering diverse services

No salary listed

Senior

Toronto, ON, Canada

In Person

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

Category
IT Project Management
IT & Security
Required Skills
ServiceNow
SAP Products
Linux/Unix
Requirements
  • Broad understanding of major elements of technology to facilitate discussions with business and enable effective communication with subject matter experts
  • Knowledge of Operating Systems (Windows/Unix/AIX/Linux)
  • Knowledge of Networking processes and methodologies
  • Knowledge of Mainframe, Tandem and iSeries Technologies
  • Knowledge of Cloud Environments
  • ITIL v4: Foundations, Operational Support & Analysis
  • Able to work effectively under pressure with multiple priorities
  • Ability to work in shifts
  • Excellent telephone etiquette and verbal communication skills when speaking to others which demonstrates an organized and serious atmosphere, calm under pressure and emotional intelligence
  • Strong influence and negotiation skills is essential; Demonstrated leadership ability
  • Ability to establish trust through building relationships and demonstration of capabilities
  • Previous communication experience with an emphasis on dispatching assignments and information
  • Strong Banking Domain knowledge
  • Ability to make independent decisions and adapt responsibility
  • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision
  • Experience with documentation & control systems: SharePoint, Servicenow, Moogsoft, Dynatrace, SAP, etc.
  • Knowledge and execution of Problem Management using SRE methodology and practices
  • Ability to work in shifts; Motivated self-starter with ability to be flexible.
Responsibilities
  • Manage restoration of compromised IT systems working with RBC support teams and businesses
  • Direct Subject Matter Experts (SME) in triage and stabilization
  • Provide effective support across TI, T&O and U.S. RBC lines of business
  • Perform troubleshooting and incident response
  • Communicate with Subject Matter Experts (SME) technicians and track incidents through to resolution
  • Provide stakeholder communications and execute the Enterprise Major Incident Management Process
  • Track and document all issues and resolutions in detail
  • Provide clear communication to senior executives
  • Maintain ongoing communication within the team and externally to keep all stakeholders aware of relevant, known issues and the steps being taken
  • Manage major incidents like P1 or P2 incidents with adjusted administration
  • Start and execute the P3E Problem Management Process after a P3E incident is complete.
Desired Qualifications
  • University or College Degree in Computer Science or a related field or Equivalent years of experience as an IT Analyst
  • Cisco Certified Network Associate (CCNA) and/or Microsoft Certified Solutions Expert (MCSE)
  • Strong ability to diagnose server or network alerts, events or issues
  • Experience with Disaster Recovery plans and related technologies
  • Server hardware experience with Cisco UCS, HP, and Dell blade systems
  • Experience creating, editing and documenting Standard Operating Procedures (SOPS)
  • Knowledge of Lean Six-Sigma
  • SRE Foundations Certificate
  • Knowledge of IT standards, Methodologies, SOX and audit requirements

Royal Bank of Canada (RBC) is a major financial institution that provides a wide range of services including personal and commercial banking, wealth management, insurance, investor services, and capital markets. RBC operates in Canada, the United States, and 27 other countries, serving over 17 million clients. The bank generates revenue through various financial products such as loans, mortgages, and investment services. RBC focuses on enhancing client experiences by leveraging technology and innovation in its services. Unlike many competitors, RBC emphasizes community support through donations and employee volunteerism, which is a key part of its corporate philosophy. With a workforce of over 94,000 employees, RBC aims to adapt to the changing needs of its clients while maintaining its position as a leading financial institution.

Company Size

10,001+

Company Stage

IPO

Headquarters

Toronto, Canada

Founded

1864

Simplify Jobs

Simplify's Take

What believers are saying

  • RBC's credit facilities support tech sector growth, diversifying its investment portfolio.
  • Increased investment in long-term fixed income stabilizes returns amid market volatility.
  • RBC's community support initiatives enhance brand reputation and client loyalty.

What critics are saying

  • Increased competition in credit facilities may lead to tighter profit margins.
  • Exposure to volatile tech sector through credit facilities could increase financial risk.
  • Shift in investment strategy may impact financial performance and market perception.

What makes Royal Bank of Canada unique

  • RBC is Canada's largest bank by market capitalization, enhancing its competitive edge.
  • RBC's diversified business model spans banking, wealth management, and capital markets.
  • Strong focus on innovation and technology enhances client experiences and operational efficiency.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Professional Development Budget

Flexible Work Hours

Performance Bonus

Company News

MarketScreener
Jul 8th, 2025
WELL Health Technologies Corp. and Royal Bank of Canada Expand and Extend Credit Facility to 2027

WELL Health Technologies Corp. announced that its senior secured credit facility, led by Royal Bank of Canada and supported by a syndicate of lenders, has been extended through 2027 with several...

StocksToTrade
Jul 3rd, 2025
Bit Digital's Ethereum Transition: Strategic Moves and Market Effects

WhiteFiber, a Bit Digital subsidiary, secured a $43.7M credit facility from Royal Bank of Canada, hinting at expansion plans for data centers focused on cutting-edge tech like AI.

PR Newswire
Jun 23rd, 2025
WhiteFiber, Inc. Announces C$60 Million Credit Facility with Royal Bank of Canada for Data Centers

/PRNewswire/ -- WhiteFiber, Inc. ("WhiteFiber"), the wholly-owned HPC subsidiary of Bit Digital, Inc. (Nasdaq: BTBT) ("Bit Digital" or the "Company"), today...

Data Center Dynamics
Jun 19th, 2025
NextDC Secures AU$2.2bn for Asia Expansion

NextDC has secured AU$2.2 billion ($1.42 billion) in debt financing, increasing its total available debt to AU$5.1 billion ($3.3 billion). The funds will support capital expenditure for customer contracts and data center developments. A consortium of banks is providing the facility, maturing in 2030. NextDC's Kuala Lumpur data center, KL1, has secured a 10MW hyperscale customer, marking a strategic milestone in its Asia expansion. KL1 will offer 65MW and is set to launch in early 2026.

Benzinga
Jun 16th, 2025
Industrial Logistics Properties Trust Prices $1.16 Billion Fixed Rate Mortgage Financing - Ind Logistics Props Tr (NASDAQ:ILPT), RMR Gr (NASDAQ:RMR)

Financing Proceeds Plus $75 Million of Cash on Hand Will Be Used to Repay $1.235 Billion of Floating Rate Mortgage Debt Industrial Logistics Properties Trust (NASDAQ:ILPT) today announced that it has priced $1.16