What You’ll Do

• Experienced professional role providing specialized guidance/ assistance to function supported
• Executes quality improvement reviews of core business activities in accordance with the quality plan.
• Uses sound analytical skills and possesses product, business and technical expertise to execute assigned quality review.
• Independently executes assigned quality review and demonstrates ability to identify trends and has sound project management skills.
• Works with team and shares challenges and learnings from quality review, and also provides inputs for automation and simplification.
• Provides subject matter expertise and/or input to projects/initiatives as a representative for area of specialization, and where necessary participate in identifying, designing and testing solutions and supporting implementation activities
• Develops and delivers presentations/communications to management or broader audience
• Adheres to internal policies/procedures and applicable regulatory guidelines, contribute to the review of internal processes and activities and assist in identifying potential opportunities to improve operational efficiencies
• Identifies variances and contribute to the analysis, due diligence and implementation of initiatives and/or business operations within defined area of responsibility
• Supports development and/or/implementation of standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness

What You’ll Need

• 3-5 years of proven experience in a professional environment
• Experience with credit card products is preferred
• 2+ years of quality assurance experience
• Excellent communication skills
• Project support/management experience desired
• Experience working in a cross functional environment a plus
• Proficient in MS Office tools