Program Manager

Position Summary

We are seeking a proactive and detail-oriented Program Manager to oversee the daily operations of assigned group captive insurance programs. In this role, you will manage technical aspects related to brokers, members, and service providers, ensuring smooth and efficient program execution. The Program Manager will work closely with internal teams and external service providers to drive success and contribute to the growth and effectiveness of our group captive programs.

What will your job entail?

• Program Management & Leadership:
  Act as your assigned captive(s) Chief Operating Officer by leading the day to day operations, providing  support to the team handling many of the technical aspects of the captive.  Foster a collaborative environment by working closely with the Captive Executive(s), Business Development Executives and other Program Managers to align on all captive business activities.  Lastly you will be responsible for training and mentoring newer team members – Program Managers and Associate Program Managers as they come on board.   
• Production:
  Oversee the flow of underwriting information from submission to proposal production. Review submissions and underwriting data, ensuring accuracy and completeness before sending to actuaries to generate pricing models. Collaborate with the underwriting team to create proposals, ensuring timely and accurate production for the Captive Executive. 
• Client & Partner Relationships:
  Maintain strong relationships with brokers, service providers, and members, ensuring timely and accurate execution of all program activities. Take a lead role in facilitating board meetings, ensuring clear communication of program status and updates.
• Program Documentation & Financial Oversight:
  Oversee the preparation and submission of underwriting documentation for renewals and board books. Work closely with captive domicile manager to ensure all program documentation is up-to-date and accurate including board books, financials, renewal books, and slide decks.
• Premium Collection & Financial Reconciliation:
  Monitor the collection of premium and ensure accurate financial reconciliation in collaboration with the captive domicile manager and policy issuing carrier, maintaining financial integrity and compliance.

Required Qualifications:

• Education & Experience:
  Bachelor’s degree (or equivalent) in a related field, with a minimum of five (5) years of experience in property and casualty insurance, ideally with exposure to captive programs.
• Skills & Competencies:
  • Proven ability to collaborate effectively with cross-functional teams, including executive leadership and production.
  • Strong organizational skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Excellent written and verbal communication skills, with the ability to present complex information clearly.
  • Strong analytical skills, with the ability to solve problems and apply sound judgment to technical and operational challenges.
  • High level of proficiency with Microsoft Office applications (especially Excel and PowerPoint) and Adobe Acrobat
  • A positive, proactive attitude with a commitment to customer service and business culture.

Travel Expectations:

• Minimal to no travel required, aside from attending the annual board meetings, which are typically held at offshore locations.

Key Priorities:

• Accuracy and attention to detail in all program deliverables.
• Timeliness in meeting deadlines and managing multiple priorities.
• Building and maintaining strong relationships with brokers, service providers, and clients.
• Fostering a positive, collaborative team culture.

Why Join Us?

This is an exciting opportunity to play a pivotal role in managing complex captive insurance programs while contributing to a dynamic and growing team. We value individuals who are proactive, communicative, and committed to continuous improvement, both personally and professionally.

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them — and their family members — achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $140,000.00 - $175,000.00 annually.

The wage range for this role considers many factors, such as training, transferable skills, work experience, licensure and certification, business needs, and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards, visit our website https://benefits.ryansg.com/.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at [email protected]

The above is intended to describe this job's general requirements. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.