Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

The Go-to-Market Operations team drives Revenue at Lucid by working across functions to implement and scale process, knowledge, technology, and governance. This role within Go-to-Market Operations will act as a partner to Sales, Customer Experience, Finance, Legal, Marketing, and Business Automation and Intelligence. As a Go-to-Market Operations Analyst, you will develop deep understanding of Lucid’s internal systems (both technical and non technical), analyze data and find ways to improve processes.

Responsibilities:

• This analyst role will act as a key business partner to the Go-to-Market Customer Experience teams in their efforts to drive product usage and retain revenue
• This role will also assist with ad-hoc reporting and analysis for the Go-to-Market Operations team by providing data-driven strategic insights
• Assist with weekly forecasting calls.
• Proactive and timely communication with GTM stakeholders.
• Creative and strategic problem solving to identify inefficiencies and address known issues that require adjustments.
• Work cross-functionally on implementing solutions to inefficiencies and known issues to optimize for completeness, accuracy, and user experience.
• Creation of dashboarding and reporting within Salesforce, Tableau, and Gainsight.

Requirements: 

• 1-2 years minimum of relevant experience
• Able to work independently, collaboratively, and on multiple initiatives at the same time with a demonstrable record of driving results
• Detail-oriented and organized to ensure work is complete, accurate, and timely
• Able to identify problems as well as propose and implement creative data-driven solutions
• Resourceful, innovative, and are always looking for ways to drive process improvement and act as an agent for change
• Strong verbal and written communication with good interpersonal skills to build relationships with key stakeholders
• Able to thrive in a fast-paced environment
• Able to work efficiently in Google Sheets/Microsoft Excel (e.g. lookups, pivot tables, complex formulas)

Preferred Qualifications:

• Undergraduate degree in Business, Finance, IS, Marketing, Economics, Math, Statistics, or other technical degree with strong academic performance
• Experience with Salesforce, Tableau, Gainsight, and SQL a plus but not required
• Degree in Math, Finance, Business, IS, Statistics, Marketing, Economics, or other technical degree
• Passion for working with emerging technologies and an ability to understand new technical concepts