Full-Time
Community Manager
IKO
1,001-5,000 employees
Global supplier of roofing, waterproofing, insulation
Compensation Overview
CA$85k - CA$95k/yr
Mississauga, ON, Canada
In Person
Up to 10% travel between Canada and the United States is required.
Bachelor's
 Growth & Marketing (1) |
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- Proven experience in community management, customer engagement, reputation management, customer service, social listening, or social media moderation.
- Strong written communication skills with exceptional attention to tone, grammar, and brand voice.
- Demonstrated ability to handle difficult customer interactions, complaints, and sensitive situations with professionalism, sound judgment, and strong decision-making skills.
- Strong critical thinking and problem-solving skills, with the ability to investigate issues, ask the right questions, and gather information from multiple stakeholders before responding.
- Experience using social listening, community management, and reputation management platforms such as Hootsuite, Sprout Social, Meltwater, or similar tools.
- Ability to interpret and report on sentiment, engagement, and reputation metrics.
- Ability to manage multiple brands and priorities simultaneously with strong organization and attention to detail.
- Ability to work effectively with stakeholders across Marketing, Sales, Customer Service, Human Resources, Legal, and Operations.
- Ability to remain calm, professional, and solution-oriented in fast-moving or ambiguous situations.
- Strong commitment to spelling, grammar, and brand consistency.
- Bachelor's degree in Marketing, Communications, Public Relations, Business, Journalism, or a related field.
- 3-5 years of experience in community management, social media management, customer engagement, reputation management, public relations, customer service, or a related communications role.
- Monitor brand mentions, conversations, reviews, and user-generated content across social media platforms, review platforms, forums, and other digital properties.
- Respond to comments, direct messages, reviews, and customer inquiries in a timely and professional manner.
- Manage online reputation across Google Business Profile, Indeed, Workday, Facebook, Instagram, LinkedIn, YouTube, and other relevant review and social media channels.
- Identify potential reputation risks, customer service issues, and emerging trends, escalating them to appropriate internal stakeholders when necessary.
- Determine whether issues can be resolved directly or require escalation to Customer Service, Sales, Human Resources, Legal, Operations, or executive leadership.
- Investigate customer complaints and negative reviews by partnering with internal teams to gather information and develop accurate, thoughtful responses.
- Serve as the primary point of coordination between customers and internal departments to ensure issues are properly addressed and resolved.
- Collaborate with Marketing, Sales, Customer Service, Human Resources, Legal, and Operations teams to develop appropriate responses to complex or sensitive situations.
- Maintain and evolve response guidelines, escalation processes, and best practices across multiple HSS brands.
- Monitor brand sentiment and audience feedback to identify recurring themes, opportunities, and areas of concern.
- Prepare monthly reporting on community management performance, including response times, sentiment trends, review activity, share of conversation, and reputation-related insights.
- Use community management, social listening, and reputation management tools such as Hootsuite, Sprout Social, Meltwater, or similar platforms to monitor and report on brand activity.
- Collaborate with the Organic Social Media Manager to provide audience feedback and conversation trends that may inform future content planning.
- Support crisis communications and reputation management initiatives when required.
- Experience managing online reviews, public-facing customer communications, and reputation management programs.
- Experience managing multiple brands or business units simultaneously.
- Experience working in a business-to-business, manufacturing, industrial, or agency environment.
IKO Industries manufactures and supplies roofing, waterproofing, and insulation products for residential and commercial markets, with factories in Canada, the United States, and Europe and a distribution network that reaches builders, distributors, and homeowners. Its products work by using vertical integration to control key materials like asphalt and fiberglass, delivering asphalt shingles, commercial membranes, building envelopes, and insulation that together form complete roofing and building protection systems. The company differentiates itself by owning core materials and production steps to ensure steady quality and supply, backed by a global manufacturing footprint and a wide dealer network. Its goal is to provide complete, dependable roofing, waterproofing, and insulation systems for both new construction and renovations worldwide through a connected supply chain.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Canada
Founded
1951
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Simplify's Take
What believers are saying
- June 2026 Clay Hill opened with $240 million invested and 100-plus planned jobs.
- June 2026 Brantford XPS broke ground, adding first dedicated XPS capacity for Canada.
- April 2026 Blackstone expanded Dynasty shingles, signaling active premium product refreshes.
What critics are saying
- March 2026 IKO settled U.S. roofing shingle MDL for $30 million, exposing defect history.
- Brantford's completion date remains undisclosed, stretching cash burn and delaying insulation revenue.
- A Clay Hill ramp failure strands $240 million and disrupts Southeast supply for years.
What makes IKO unique
- 2026 expansion spans shingles, fiberglass, glass mat, and insulation, tightening internal supply control.
- Clay Hill's eighth North American shingle line deepens regional distribution and redundancy.
- IKO's ROOFPRO contractor program pairs products with training, loyalty, and channel stickiness.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Health Savings Account/Flexible Spending Account
401(k) Retirement Plan
401(k) Company Match
Company News
IKO hosts 2026 Profit Power workshops. Roofing contractors from Portland, Ore.; Houston; Boston; and surrounding communities joined IKO's 2026 Profit Power workshops this summer to learn proven strategies for increasing sales, improving operations, navigating industry challenges and building more profitable roofing businesses. Now in its seventh year, the Profit Power series has brought together thousands of roofing contractors through more than 40 workshops across North America. "Roofing contractors don't need more theory, they need experienced professionals giving them tools to apply the very next day," said Jack Gottesman, Marketing and Brand Director at IKO North America. "That's what Profit Power is all about. Whether it's winning more business, finding new revenue opportunities, building stronger teams or learning from industry leaders, contractors leave every workshop ready to put what they've learned into action." In Portland and Boston, contractors combined business education with friendly competition during golf-themed workshops featuring expert-led sessions on sales, marketing, workforce development, leadership and roofing industry trends, followed by networking at Topgolf. Both events featured former ESPN anchor Steve Bunin and Dhaval Gajjar, Director of the Center for Roofing Innovation & Leadership at Clemson University and the Roofing Alliance. Kevin Nelson, District Sales Manager, IKO Metals, joined the speaker lineup in Boston, while Jessica Stahl, President of Ignite Results, presented in Portland. In Houston, the workshop took place at Constellation Field, the Astro's AAA Affiliate, where roofing professionals traded job sites for batting practice and business strategy. The value of the event was evident when one contractor arrived directly from a roofing job - hands still covered in dirt, determined not to miss the opportunity to learn from industry experts such as Travis Jones, owner of Smart Roof & Home Performance and Mathew Mulholland, Dean of the Building Experts Institute and founder of Listen To This Bull. Across all three cities, contractors stayed long after the presentations ended, exchanging ideas, discussing real-world business challenges and building relationships with fellow roofing professionals and industry experts. Attendees also learned about IKO's manufacturing excellence, vertical integration and the ROOFPRO contractor loyalty program. For the latest Profit Power workshop schedule and updates, stay tuned to IKO's social media channels. As attendance continues to grow in new markets, the series is reinforcing its reputation as one of the industry's premier educational and networking events for roofing contractors.
IKO breaks ground on XPS insulation manufacturing plant in Ontario. The extruded polystyrene insulation manufacturing facility in Brantford is IKO's first plant dedicated to that product line. Talking points. IKO has commenced construction on a new extruded polystyrene (XPS) insulation manufacturing facility in Brantford, Ont., marking its first dedicated plant for this product line. The 67,000-square-foot facility represents an investment exceeding $45 million and is projected to create approximately 40 jobs upon completion. * The plant will serve customers across Canada and the northeastern U.S. * IKO currently operates polyisocyanurate insulation facilities in Ontario, Alberta, and Maryland. * Company representatives, including CEO David Koschitzky, attended the groundbreaking ceremony with local officials. This development is significant as it enhances IKO's manufacturing capabilities and supports local employment in Brantford, contributing to the region's economic growth. Powered by: IKO, a roofing, waterproofing, and insulation manufacturer, has broken ground on a new extruded polystyrene (XPS) insulation manufacturing facility in Brantford, Ont., marking the company's first plant dedicated to that product line. The 67,000-square-foot facility represents an investment of more than $45 million and is expected to employ about 40 people once operational, the company said in a June 11 press release. IKO said the plant will supply customers across Canada and the northeastern U.S. The company currently operates polyisocyanurate insulation facilities in Ontario, Alberta, and the U.S. state of Maryland. Company representatives, including CEO David Koschitzky, attended the groundbreaking alongside Brantford Mayor Kevin Davis and MP Larry Brock. Construction is underway - a timeline for completion has not yet been provided by the firm. The Brantford project follows other recent investments by the company, including a fibreglass manufacturing facility and glass mat plant in Chester County, S.C., and a new plant in Clay Hill, Fla., expected to open later this month. A vertically integrated company, IKO operates more than 35 manufacturing plants throughout North America and Europe. IKO is a family-owned business established in 1951.
IKO celebrates grand opening of Clay Hill manufacturing campus in Florida, marking major U.S. Expansion milestone. ~ $240 mn investment | three production lines | 300,000-sq.-ft. Campus | 100+ jobs ~. June 17, 2026 16:11 ET | Source: IKO Clay Hill, Florida, June 17, 2026 (GLOBE NEWSWIRE) - IKO, a worldwide leader in the roofing, waterproofing and insulation industry for residential and commercial markets, today celebrated the grand opening of its Clay Hill manufacturing campus in Clay County, Florida, a major $240 million investment for three production lines, expanding the company's North American production footprint and strengthening its manufacturing network. The event was attended by IKO leadership, including David Koschitzky (Chief Executive Officer, IKO North America); Guy Tremblay (Vice President of Operations, IKO North America); Luay Abutaha (Manufacturing Director, IKO North America) and Dan Lindahl (Plant Manager, IKO Clay Hill). Also in attendance were Crawford Powell (President, Clay Hill Economic Development Corporation); Jon Cantrell (President, Clay Hill Chamber of Commerce); Jim Renninger (Clay County Commissioner) and Elizabeth Carrington (representing Congressman Aaron Bean). As part of the grand opening celebrations, attendees got the opportunity to participate in guided plant tours showcasing the facility's advanced manufacturing operations, technology and production capabilities. The new 300,000-square-foot facility is IKO's first-ever manufacturing campus in Florida. The campus is planned to include three production lines dedicated to asphalt shingles, insulation boards and residential underlayment rolled roofing. The asphalt shingle production facility is the first phase of the development, with the other two lines planned for future phases. The site is expected to employ over 100 people locally, serving the Southeast and Atlantic coast region. This facility represents IKO's eighth modern shingle production line across North America. "This project reflects our long-term commitment to growth, innovation and strengthening our manufacturing capabilities close to the markets we serve," said David Koschitzky, CEO of IKO North America. "As we celebrate IKO's 75th anniversary this year, this opening is especially meaningful. Manufacturing has always been at the heart of our company, and the Clay Hill campus represents the next chapter in continuing to invest in our people, products and future across North America." Jon Cantrell, President, Clay County Chamber of Commerce said, "IKO has shown a commitment to Clay County and been active in Chamber and Economic Development at an impressive level. Their investment in North Florida and a strong focus on their goals is an example to other community leaders. We appreciate their partnership and excellence as a company on the move." Guy Tremblay, Vice President, Operations, IKO North America noted the strategic importance of the facility within IKO's broader manufacturing network. "Clay Hill enhances our ability to serve growing demand across the southeastern United States while further integrating our production capabilities across insulation, roofing, and commercial product lines." The opening of the Clay Hill campus continues a series of major manufacturing announcements, facility openings and vertically integrated investments by IKO across North America in recent years, showcasing the company's continued commitment to growth, innovation and manufacturing excellence. Recent milestones include the opening of new facilities in Chester County, South Carolina and Ennis, Texas, as well as ongoing investments in vertically integrated operations in Bismarck, Missouri, Brantford, Ontario and other strategic locations across North America. IKO is a worldwide leader in the roofing, waterproofing and insulation industry for residential and commercial markets. A vertically integrated company, IKO operates more than 35 manufacturing plants throughout North America and Europe. IKO is a family-owned business established in 1951. Attachments
IKO breaks ground on $45M insulation plant in Brantford, Ont. The company broke ground on a new extruded polystyrene (XPS) insulation manufacturing facility in Brantford, Ont. on June 12. IKO, a roofing, waterproofing and insulation manufacturer, has broken ground on a new extruded polystyrene (XPS) insulation manufacturing facility in Brantford, Ont., marking the company's first plant dedicated to that product line. The 67,000-square-foot facility represents an investment of more than $45 million and is expected to employ about 40 people once operational, the company said in a June 12 press release. IKO said the plant will supply customers across Canada and the northeastern United States. The company currently operates polyisocyanurate insulation facilities in Ontario, Alberta and Maryland. Company representatives, including CEO David Koschitzky, attended the groundbreaking alongside Brantford Mayor Kevin Davis and MP Larry Brock. Yekutiel Koschitzky, XPS general manager and product innovation manager at IKO North America, said the project supports the company's growth plans and expands its manufacturing capabilities. Construction is underway. IKO did not provide a timeline for completion. The Brantford project follows other recent investments by the company, including a fiberglass manufacturing facility and glass mat plant in Chester County, S.C., and a new plant in Clay Hill, Fla., expected to open later this month.
IKO breaks ground on XPS insulation manufacturing facility in Brantford. New facility strengthens IKO's vertically integrated manufacturing network and marks another major milestone in the company's 75-year history. June 12, 2026 10:23 ET | Source: IKO Brantford, ON, June 12, 2026 (GLOBE NEWSWIRE) - IKO, a worldwide leader in the roofing, waterproofing and insulation industry for residential and commercial markets, officially broke ground today, on its new extruded polystyrene (XPS) insulation manufacturing facility in Brantford, Ontario. David Koschitzky (CEO, IKO North America); Henry Koschitzky (IKO); Guy Tremblay (Vice President, Operations, IKO North America); Yekutiel Koschitzky (XPS General Manager and Product Innovation Manager, IKO North America); Christopher Brown (Regional Manufacturing Director, IKO North America) and other IKO representatives were joined by Mayor Kevin Davis, City of Brantford and MP Larry Brock to celebrate the milestone investment. The new 67,000 square-foot facility represents more than $45 million in investment and further advances IKO's manufacturing capabilities across North America. While IKO currently operates polyISO insulation manufacturing facilities in Ontario, Alberta and Maryland, the Brantford facility will become the company's first XPS insulation manufacturing plant. Once operational, the facility is expected to employ approximately 40 people in the Brantford area and will support customers across Canada and the northeastern United States. "As a company founded in Canada, it is especially meaningful for us to continue investing in Canadian manufacturing and communities," said Yekutiel Koschitzky, XPS General Manager and Product Innovation Manager at IKO North America. "This new facility reflects IKO's long-term vision for growth, innovation and operational strength across North America. Brantford is an ideal location for this investment due to its strong manufacturing workforce, strategic access to key transportation routes and proximity to important customer markets. We are proud to contribute to the region's economic development while creating high-quality manufacturing jobs." The Brantford groundbreaking builds on recent strategic investments across North America, including the recent grand opening of a fiberglass manufacturing facility and glass mat plant in Chester County, South Carolina, as well as the upcoming opening of a new plant in Clay Hill, Florida later this month. The Brantford XPS facility is expected to support growing demand for insulation products and further position IKO as a comprehensive building products manufacturer serving both residential and commercial markets. Construction is currently underway, with additional project updates expected to be shared as development progresses. IKO is a worldwide leader in the roofing, waterproofing, and insulation industry for residential and commercial markets. A vertically integrated company, IKO operates more than 35 manufacturing plants throughout North America and Europe. IKO is a family-owned business established in 1951. Attachments