Full-Time
IT Support Engineer
Updated on 4/30/2024
Develops AI platforms and data management tools
Compensation Overview
$72,000 - $86,400Annually
Junior
New York, NY, USA
- 1-2 years of corporate IT experience
- Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) & cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365)
- Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them
- Security and Compliance focused mindset
- Onboard and offboard employees
- Provide general IT support to all Scale employees
- Maintain and provide technical assistance with all office technology
- Own IT asset management and ensure accurate and actionable records are kept of required equipment
- Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team
- Track, resolve, or dispatch all issues in our ticketing system
- Create and update technology documentation for internal IT teams and for Scale employees
- Be in-office 100% of the time, 5 days a week, in our NYC office, and help provide site support to 200+ employees
- Be able to prioritize and change focus when necessary
- Have a drive to learn and grow
Scale AI operates the advanced Scale Generative AI Platform, designed to enhance AI application development for various clients including top technology companies, startups, and U.S. Government Agencies. The company supports developers with the Scale Data Engine, which offers comprehensive data services like collection, curation, annotation, and model optimization. This integration of strong platform support and extensive data handling tools makes Scale AI an excellent environment for tech professionals focused on cutting-edge AI solutions and continuous growth in a collaborative atmosphere.
Company Stage
Series E
Total Funding
$605.1M
Headquarters
San Francisco, California
Founded
2016
6 month growth
↑ 42%1 year growth
↑ 129%2 year growth
↑ 232%Benefits
Health, Dental & Vision Coverage - Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options.
Easy to use 401(K) - Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.
Wellness Fund - We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more.
Virtual Social Activities - Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships.
Learning & Development - We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey.
Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.
Generous Paid Time Off - Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed.
Commuter Benefits - Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute.
Parental Leave - Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.