Full-Time

IT Support Engineer

Updated on 5/9/2024

Scale AI

Scale AI

1,001-5,000 employees

Generative AI platform for enterprise data

AI & Machine Learning
Data & Analytics
Industrial & Manufacturing

Entry

New York, NY, USA

Required Skills
Microsoft Azure
JIRA
Requirements
  • 1-2 years of corporate IT experience
  • Deep understanding of computer fundamentals and troubleshooting: hardware and software (Mac, Windows) & cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365)
  • Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them
  • Security and Compliance focused mindset
Responsibilities
  • Onboard and offboard employees, including leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access
  • Provide general IT support to all Scale employees (help desk/service desk, troubleshooting, etc.)
  • Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more)
  • Own IT asset management and ensure accurate and actionable records are kept of required equipment
  • Promote best practices as established by IT and escalate inquiries as necessary to the IT Systems and Infrastructure team
  • Track, resolve, or dispatch all issues in the ticketing system (Jira Service Management)
  • Create and update technology documentation for internal IT teams and for Scale employees
  • Be in-office 100% of the time, 5 days a week, in the NYC office, and provide site support to 200+ employees
  • Prioritize and change focus when necessary
  • Have a drive to learn and grow

Scale AI specializes in enhancing AI application development for a diverse range of clients, including top tech companies, startups, and government agencies, through its Scale Generative AI Platform. This platform not only expedites the development of AI applications but also integrates comprehensive services such as data collection, curation, annotation, model evaluation, and optimization via its Scale Data Engine. This robust technological synergy allows for effective application of generative models tailored to individual enterprise needs, positioning Scale AI as a leader in facilitating advanced AI solutions.

Company Stage

Series E

Total Funding

$605.1M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

48%

1 year growth

128%

2 year growth

219%

Benefits

Health, Dental & Vision Coverage - Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options.

Easy to use 401(K) - Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.

Wellness Fund - We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more.

Virtual Social Activities - Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships.

Learning & Development - We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey.

Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.

Generous Paid Time Off - Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed.

Commuter Benefits - Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute.

Parental Leave - Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.