Dedicated Support Specialist

Description

Work with the Industry Leader!

Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.

Job Responsibilities: What you will do

The Dedicated Support Specialist will bridge the gap between operations and data analytics. A key component of this role involves extracting operational data from systems like Power BI and Tableau, and utilizing intermediate Excel capabilities to organize, analyze, and generate actionable reports for leadership

Responsible for developing reporting and partnering with team to deliver required weekly, monthly, quarterly, and annual reports. Provide daily operational and system support. Monitor performance, troubleshoot issues, support process improvements, and deliver accurate reporting to drive efficiency and support business objectives.

• Data Extraction & Reporting: Extract operational data from Power BI and Tableau platforms to develop weekly, monthly, quarterly, and annual performance reports.
• Data Manipulation (Excel): Utilize intermediate Excel functions (including VLOOKUP, Pivot Tables, and basic formulas) to clean, organize, and validate large datasets.
• Prepare ad hoc reports and perform data validation to support operational decision-making.
• Provide day-to-day operational support to the team, including market updates, monitoring queues, and resolving or escalating issues.
• Monitor and report on key KPIs, including cost per mile, cost per shipment, trailer dwell time, yard velocity, dock productivity, and forecast accuracy.
• Create internal customer reporting as required.
• Monitor assigned loads and document issues, resolutions, and escalations as needed.
• Analyze operational and financial data to identify trends, issues, and improvement opportunities.
• Compile, validate, and route invoice data and support documentation in a timely and accurate manner.
• Prepare ad hoc reports and perform basic data validation to support operational decision-making.
• Coordinate customer and operational requirements across ship points, planning teams, and internal stakeholders.
• Collaborate with warehouse supervisors, transportation planners, yard managers, and drivers to diagnose operational challenges and support solution development.
• Maintain project documentation, timelines, standard operating procedures (SOPs), and training materials.
• As needed, perform duties within any area of Driver Support to maintain smooth workflow and service quality.
• Proactively work to assist others in achieving the organization's objectives.

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Qualifications: What you need to bring

• Excel Proficiency: Must have intermediate knowledge of Excel, specifically comfort with Pivot Tables, VLOOKUPs, and standard formulas.
• Systems: Familiarity or exposure to data visualization tools like Power BI and/or Tableau is highly preferred.
• Strong analytical skills with a sharp eye for data accuracy.
• Background in transportation, logistics, or supply chain management is a plus.
• Prior transportation or logistics industry experience preferred.
• Project management experience preferred.
• Associate's degree, or an equivalent combination of education and/or experience required.
• Bachelor's degree preferred.
• Must possess strong organizational and planning skills with the ability to manage changing priorities.
• Must be able to meet deadlines in a fast-paced, high-volume environment.
• Must have excellent written and verbal communication skills.
• Must possess basic knowledge of operational systems and tools relevant to the role.
• Must be proactive, team-oriented mindset with a focus on continuous improvement.

Pay Range: $23.00 - $27.00 Hourly

What we offer:

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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