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IT Support Engineer
Confirmed live in the last 24 hours
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
JIRA
Management
Microsoft Azure
Operating Systems
Requirements
  • Excellent written and verbal communication skills with an emphasis on strong phone and customer service skills
  • Strong process, time management and organizational skills
  • Strong Microsoft Office skills, both in legacy Office suites and Office 365)
  • Experience in Microsoft System Center Configuration Manager (SCCM)
  • Strong knowledge of Windows desktop operating systems and all applications and functions native to Windows
  • Strong experience in building and repairing all components of desktop and laptops
  • An understanding of TCP/IP and networking
  • B.S. in an Information Technology discipline and relevant working experience
  • A minimum of 5 year experience in a desktop support role is required
Responsibilities
  • Administration of ION's support service desk system (JIRA) including logging of IT support calls received via walk ups, Teams, email, phone calls, etc
  • Performing tasks from basic inventory of IT hardware and software, desk moves, to the more complex such as user management between the various entities within ION group (O365, Azure), troubleshooting of conference room tech, basic network management
  • Upkeep of computer related hardware- including troubleshooting, building, deployment of end-user computers, desk phones, BYOD devices
  • Exercise professionalism and composure during interactions with executives and other higher level employees
Desired Qualifications
  • Experience in management and administration of Active Directory objects, and both legacy Exchange 2010 and current O365 mailboxes and distribution groups. Azure experience is a plus
  • A background in customer service is a plus
  • Knowledge of the financial markets would be advantageous
  • Candidates will need to demonstrate that they are self-motivated, self-directed team players capable of working with minimal supervision. They will need to possess initiative and good problem solving skills, as well as have a flexible and pro-active nature since the role will continually require multi-tasking, patience and a push to achieve results when given very little direction
ION Group

1,001-5,000 employees

Holding company
Company Overview
ION software wants to help improve decision-making, increase efficiency, simplify complex processes and empower people. They enable financial institutions, central banks and corporations to digitize and automate their most business critical processes.
Benefits
  • Health, dental, and vision insurance
  • AD&D and disability insurance
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Mental health care
  • 401K plan
  • Performance bonus
  • Supplemental workers' compensation
  • Family medical leave & parental leave
  • PTO, paid holidays, sick days, bereavement leave, and volunteer time off
  • Commuter checks
  • Company social events
  • Employee assistance program
  • Free lunch
  • mobile phone discount
Company Core Values
  • We are entrepreneurial.
  • We are imaginative.
  • We are rigorous.
  • We think long-term.
  • We progress together.