Analyst – Fulfillment Operations
Posted on 3/15/2023
INACTIVE
Peloton

1,001-5,000 employees

Interactive fitness platform with on-demand classes
Company Overview
Peloton Interactive is a global leader in the connected fitness industry, offering a comprehensive fitness ecosystem that combines top-tier equipment, software, and content to make fitness accessible and effective for everyone. The company's culture is centered around fostering social connections and motivation among its 6.7 million members, with a vast library of live and on-demand studio classes available across multiple platforms and devices. Peloton's competitive advantage lies in its unique blend of fitness, technology, and media, offering a variety of membership and payment options, and extending its reach to corporate wellness and commercial sectors.
Consumer Software

Company Stage

N/A

Total Funding

$1.9B

Founded

2011

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-7%

2 year growth

-24%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
SQL
Tableau
Salesforce
Looker
Data Analysis
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Bachelor's Degree in Business, Logistics, Analytics or similar field
  • 2+ years of professional experience in supply chain or similar technical role
  • Experience in Microsoft Office (Excel, PowerPoint, Word)
  • Advanced in Excel, comfortable with large data sets
  • Experience with supply chain systems (Salesforce, Netsuite)
  • Effortlessly transition between working autonomously and collaboratively
  • Desire to work in a fast-paced environment with a bias towards action
Responsibilities
  • Monitor sales order fulfillment to ensure efficient and timely delivery of products to customers. Research and troubleshoot operational and systemic issues including the following scenarios:
  • Multiple reschedules
  • Unscheduled or scheduling issues
  • Duplicate Orders
  • Sku mis-match / order information errors
  • Failed integration
  • No call no shows / delivery failures
  • Excessive cost to deliver
  • Excessive lead time to deliver
  • Identify root causes and partner cross functionally to develop effective solutions in order to prevent issues impacting both members, 3PL's and stakeholders throughout the company
  • Ensure orders are accurately fulfilled across entire E2E systems flow
  • Apply fulfillment data across 3PL network to find opportunities for volume transitions between partners, on-boarding new partners, adding or removing zip codes from service coverage
  • Support defining KPI's, SLA, and designing reporting dashboards
  • Partner with 3PL Managers to ensure SLAs are met, issues are resolved with hubs
  • Partner cross functionally on process flow improvements (reschedule improvements, integration / scheduling issues, etc) with teams including finance, supply chain, member support, tech, etc
  • Review and follow up on the backlog of orders that do not ship by their scheduled date and impact demand\capacity planning. This may involve working with cross-functional teams to address status mismatches or system issues
  • Develop and document standards for handling aged orders and other scenarios
Desired Qualifications
  • Experience in SQL, Tableau, and Looker is a plus