Analyst – Fulfillment Operations
Posted on 3/15/2023
New York, NY, USA
Experience Level
Desired Skills
Data Analysis
  • Bachelor's Degree in Business, Logistics, Analytics or similar field
  • 2+ years of professional experience in supply chain or similar technical role
  • Experience in Microsoft Office (Excel, PowerPoint, Word)
  • Advanced in Excel, comfortable with large data sets
  • Experience with supply chain systems (Salesforce, Netsuite)
  • Effortlessly transition between working autonomously and collaboratively
  • Desire to work in a fast-paced environment with a bias towards action
  • Monitor sales order fulfillment to ensure efficient and timely delivery of products to customers. Research and troubleshoot operational and systemic issues including the following scenarios:
  • Multiple reschedules
  • Unscheduled or scheduling issues
  • Duplicate Orders
  • Sku mis-match / order information errors
  • Failed integration
  • No call no shows / delivery failures
  • Excessive cost to deliver
  • Excessive lead time to deliver
  • Identify root causes and partner cross functionally to develop effective solutions in order to prevent issues impacting both members, 3PL's and stakeholders throughout the company
  • Ensure orders are accurately fulfilled across entire E2E systems flow
  • Apply fulfillment data across 3PL network to find opportunities for volume transitions between partners, on-boarding new partners, adding or removing zip codes from service coverage
  • Support defining KPI's, SLA, and designing reporting dashboards
  • Partner with 3PL Managers to ensure SLAs are met, issues are resolved with hubs
  • Partner cross functionally on process flow improvements (reschedule improvements, integration / scheduling issues, etc) with teams including finance, supply chain, member support, tech, etc
  • Review and follow up on the backlog of orders that do not ship by their scheduled date and impact demand\capacity planning. This may involve working with cross-functional teams to address status mismatches or system issues
  • Develop and document standards for handling aged orders and other scenarios
Desired Qualifications
  • Experience in SQL, Tableau, and Looker is a plus

1,001-5,000 employees

Live and on-demand boutique studio classes
Company Overview
Peloton uses technology and design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. The company offers a suite of fitness products and services.
  • Comprehensive health & life benefits
  • Supporting families
  • Future planning
  • Education
  • Product discounts
  • Supporting our communities
Company Core Values
  • Put members first
  • Operate with a bias for action
  • Empower teams of smart creatives
  • Be the best place to work
  • Together we go far