Full-Time

Customer Success Manager

Posted on 5/15/2024

Zip

Zip

201-500 employees

Streamlines procurement with no-code solutions

Data & Analytics

Senior

Remote in Canada

Required Skills
Human Resources Information System (HRIS)
Requirements
  • 5+ years relevant work experience in customer-facing customer success, account management, or strategic consulting organization
  • B2B SaaS experience in a high-paced environment
  • Procurement experience or familiarity with procurement technologies such as ERP, HRIS, CLM, GRC, JIRA, ServiceNow
  • Excellent interpersonal skills
  • Strong project management skills
  • Creative problem solver with attention to detail
  • Business process-oriented
  • Proactive team player
Responsibilities
  • Define customer business outcomes and partner with customers
  • Act as a trusted procurement advisor and thought partner
  • Identify champions and build relationships with key stakeholders
  • Maintain high levels of customer engagement and satisfaction
  • Manage customer health based on data-driven metrics
  • Partner with product and engineering to translate business needs into solutions
  • Train and empower customers to be product specialists
  • Manage renewals to achieve target NRR
  • Improve Customer Success assets and processes

Zip offers a modern spend control solution with intake-to-procure and intake-to-pay products, utilizing no-code configuration and intelligent workflows to streamline procurement processes and provide early spend visibility for enterprises and startups. The platform includes features such as approval workflows, vendor management, and AP automation, catering to the needs of procurement, finance, IT & security, and legal teams.

Company Stage

Series C

Total Funding

$181.1M

Headquarters

San Francisco, California

Founded

2020

Growth & Insights
Headcount

6 month growth

0%

1 year growth

3%

2 year growth

200%

Benefits

📈 Start-up equity

💸 401k plan

🦷 Full health, vision & dental coverage

🍽️ Catered lunches & dinners

🚍 Commuter benefit

🚠 Team building events & happy hours

🌴 Unlimited PTO

💻 Shiny new Apple equipment

🪑 Generous office stipend for remote employees