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Manager – Technical Support
Confirmed live in the last 24 hours
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Requirements
  • You are a people leader and have experience leading technical teams
  • You are innovative, love dealing with ambiguity, have strong problem-solving capabilities and enjoy establishing processes and procedures
  • You are able to serve as an escalation point to varied technical support requests and challenges
  • Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space
  • You can make quick informed decisions and prioritize requests for both internal and external stakeholders
  • You have strong communication skills and the ability to interact with others clearly and empathetically
  • Must be willing to travel, both domestically and internationally where required
  • You resonate with our Adyen Formula - learn more here!
Responsibilities
  • Lead a customer facing team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices
  • Collaborate across an international leadership team by scheduling and participating in monthly meetings, standardizing best practices and developing global alignment as we scale
  • Recruit and hire talented Technical Support Engineers who can contribute to Adyen and our merchant's growth
  • Coach and mentor members of the Support team to fully prepare Technical Support Engineers to resolve technical challenges for Adyen's merchants and grow their careers
  • Help define and clearly communicate objectives and key results for the Support team
  • Institute accountability, track team progress and success, and present results to Senior Leadership
Adyen

1,001-5,000 employees

End-to-end payment platform
Company Overview
The mission of Adyen is to make the payment choices easy for merchants. Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies.
Benefits
  • Global exchange program
  • Adyen+
  • Delicious healthy lunches
  • Phantom share package
  • Yearly trip to Amsterdam
  • Normal course of life
Company Core Values
  • Benefit all customers
  • Good choices
  • Launch fast
  • Winning is more important than ego
  • We don't hide behind email
  • Talk straight
  • Different people
  • Create your own path