Product Manager

About Take Command

Take Command is a start-up on a mission to improve the healthcare system, starting with health insurance. Pragmatically speaking, we help employers reimburse employees for individual insurance instead of offering a traditional one-size-fits-all group plan. We believe this model can empower employees (when they have the right support) to be savvy healthcare consumers and have a transformative impact on the entire healthcare system.

Let’s be honest—health insurance is usually a confusing, frustrating, and even emotional experience for people. We want to fix that with a new model, great technology, and a superior user experience. We have made a great start, but we need your help to fully realize our long-term vision.

• Product Vision: Partner with the Director of Product to develop and communicate a clear product vision and strategy that articulates the Take Command’s differentiators and aligns customer needs with company goals. Ensure the vision is understood and shared across all departments.
• Market Analysis: Conduct competitive analysis, market research, and user research to identify trends and opportunities as well as refine Take Command’s competitive differentiators. Regularly seek customer input and frequently update the team on market dynamics, competitive landscape, and user feedback.
• Roadmap Development: Create and maintain a quarterly product roadmap, ensuring alignment with user needs, business objectives and stakeholder priorities. Prioritize scrum team features and improvements based on customer feedback and business impact.
• Cross-Functional Leadership: Work closely with design, engineering, operations, customer support / success, and marketing teams to deliver high-quality, customer-centric functionality on time and within budget. 
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success, delivery efficiency, and customer satisfaction. Use data to drive decision-making and ongoing prioritization.
• Stakeholder Communication: Serve as the primary point of contact for product-related inquiries, updates, and feedback. Ensure transparent and proactive communication with all stakeholders, consulting impacted internal users on requirements that affect their work and customer interactions.

• 5+ years of product management experience, within an Agile environment.
• Strong analytical skills and a data-driven mindset; highly detail-oriented and able to quickly understand and communicate complex, detailed scenarios.
• Strong analytical and problem-solving skills; ability to identify and quantity feature value, and build models to track and prioritize based on expected vs actual value.
• Proven track record of successfully managing the full product lifecycle from ideation to launch, on time and within budget.
• Proficiency with tools like Jira, Confluence, or similar platforms.
• Excellent leadership, facilitation, and decision-making skills.
• Ability to manage multiple priorities and projects simultaneously.
• Strong understanding of user-centered design principles and practices.
• Proven experience collaborating and communicating with multiple stakeholder groups and including other departments in product conversations. 
• Deep experience listening to and interviewing users, and effectively communicating and advocating for their needs.

• Customer Focus: Prioritize customer needs and feedback in the product development process.
• Continuous Improvement: Foster a culture of continuous improvement and innovation within the product team, encouraging critical thinking and product ownership within the team.
• Collaboration: Promote a collaborative and inclusive environment, encouraging input, ideas, and proactive leadership from all team members.
• Adaptability: Be flexible and adaptable to changing business needs and market conditions, and drive the adaptation of the tool to meet changing customer needs.

Compensation: $140,000 - $170,000 plus a 10% potential bonus

Working at Take Command

We’re excited to build a team and culture that reflects our values! We offer competitive pay and health benefits to share with this position.

• A generously funded ICHRA for medical, dental, and vision premiums and medical expenses. You get to use our own product and we think that’s so exciting and rare!
• Unlimited personal vacation in addition to regular company holidays
• 401(k): 90-day eligibility for 4% match that vests over 4 years with a one year cliff!
• Access to LinkedIn Learning
• We have two beautiful offices in Richardson, Texas (City Line) and Austin, Texas (Holly Commons). The kitchen is well-stocked and we've designed the space to have lots of different areas to work--lounge on the couch, stand near your colleague at a kiosk desk or hole up in one of our phone rooms!
• Paid parental leave for new parents
• Flexible on where you work – we hope to see you around the office on average 3 days a week especially when white-boarding or building relationships with your colleagues, but you also have the ability to work from home or wherever you'd like when you need to get focus work done.

More About Us

We secured our Series B funding in 2023 and are thrilled to be able to expand our team. Despite being a small startup in a land of health insurance giants, we’re the recognized industry leader for what we do (health insurance reimbursements) and passionate about bringing it to market because we know we can help fix a broken system and improve our clients’ wellbeing and health outcomes.

We’ve been featured in The New York Times, The Wall Street Journal, The Dallas Morning News, and other national healthcare publications and are excited about our growth opportunities.

Take Command knows diversity and inclusion among our teammates is integral to our company’s success and growth. Our vision is to recruit, develop, and retain the best team from a diverse candidate pool.

This has mostly been about us, but we’d love to hear from you--we can’t wait to hear your story! 

*Take Command is an equal opportunity employer! We celebrate diversity and are committed to creating an inclusive environment for all employees.