Senior Client Success Manager

About LawRank & EverService 

LawRank is one of the most respected SEO and digital marketing firms serving the legal industry, working with high-revenue law firms across the country. We're part of EverService Holdings, a Sunstone Partners-backed portfolio operator with multiple market-leading brands across digital marketing, including LawRank, iLawyer, and RYNO. Our scale gives clients access to best-in-class talent, technology, and capability, while our brand-led structure keeps us close to the firms we serve. 

Summary of Position

We are hiring a Senior Client Success Manager who will serve as the primary point of contact and strategic liaison between our attorney and law firm clients and our internal marketing teams, ensuring exceptional client experiences and measurable campaign success. This role is responsible for managing and nurturing client relationships, translating performance data into actionable insights, and helping clients maximize the value of their digital marketing investments.  

Success in this position is driven by strong communication, analytical thinking, proactive problem-solving, and a commitment to long-term client retention and growth. 

Position Responsibilities 

• Act as the primary point of contact for attorney and law firm clients, fostering trusted partnerships and ensuring consistent, high-quality communication
• Build and maintain strong client relationships by understanding business objectives, managing expectations, and delivering exceptional service
• Collaborate closely with SEO, Paid Media, and other internal teams to develop effective solutions and optimize client outcomes
• Monitor and evaluate campaign performance using analytics platforms and reporting tools, including Google Analytics (GA4)
• Prepare and present weekly and monthly performance reports that clearly communicate results, opportunities, and strategic recommendations
• Identify trends, opportunities, and areas for improvement, providing data-driven guidance to enhance marketing performance
• Recommend marketing products, services, and strategies aligned with each client's goals and business needs
• Proactively address client concerns, anticipate challenges, and implement solutions to support long-term account success and retention
• Contribute to cross-functional initiatives that improve client satisfaction, campaign effectiveness, and overall business growth

• 4+ years of experience in Client Success, Account Management, or a similar client-facing role
• Proven success managing client relationships and supporting performance-driven digital marketing campaigns that drive retention and growth
• Strong understanding of core digital marketing channels, including SEO, paid media, social media, email, and content marketing
• Proficiency with CMS platforms (e.g., WordPress) and familiarity with website analytics, tracking tools, and performance optimization best practices
• Demonstrate a positive, professional presence with the ability to build rapport, engage stakeholders at all levels, and confidently lead client-facing conversations and presentations
• Proven track record of developing and maintaining strong client relationships, driving customer satisfaction, retention, and long-term account growth
• Exceptional verbal and written communication skills, with the confidence to collaborate effectively across internal teams and serve as a trusted advisor to clients
• Familiarity with AI technologies, including Large Language Models (LLMs), and their impact on the digital marketing landscape, with experience leveraging AI-powered platforms and tools to deliver client value
• Strong analytical mindset with the ability to manage multiple priorities in a fast-paced, collaborative environment while delivering measurable results

The base salary range for this salaried non-exempt opportunity is $80,000 - 95,000, plus the eligibility to earn quarterly bonus incentives. This target compensation range is subject to multiple factors including role level, experience, and location. As you go through the interview process, your recruiter will work with you to identify a competitive base salary within the proposed target compensation range that will get you excited about your future with us. 

We've got you covered! LawRank is proud to offer a variety of benefits to support employees and their families, including:

• Remote-first working environment
• Performance based bonuses to reward excellence
• Medical, Dental, Vision, and Life Insurance
• 401(k) matching to help you plan for your future
• 6 weeks of paid parental leave for new parents
• $2000 annual tuition reimbursement for continued education
• Monthly data stipend to support your remote work environment
• Paid Vacation and sick time off for work-life balance
• 11 paid holidays to enjoy throughout the year
• Paid days for a Cause to give back to your community
• Paid birthday holiday to celebrate your special day
• Comprehensive Employee Assistance Program for personal support
• Leadership and career advancement opportunities
• Anniversary rewards to celebrate milestones

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.