Senior IT Systems Administrator

What you'll do at Jamf:

The Sr. IT Systems Administrator, Identity and Access Management position will work cross-functionally between departments, supporting all identity, authentication, and access-related enterprise systems and infrastructure available to the company. This role has responsibility for supporting all global directories and identity and access management systems, in addition to assisting IT leadership in meeting system-level agreements and implementing strategic initiatives.

This role if offered as remote in Minneapolis, Minnesota. You may be required to work periodically at a Jamf office or collaborative work location with other Jamf employees in your area for certain events or moments that matter. We are only able to accept applications for those based in the Minneapolis, Minnesota area and have sponsorship to live and work in the Minneapolis, Minnesota area. #LI-Remote

What you can expect to do in this role:

• Administer and support the day-to-day operation of all corporate directory and identity platforms, tools, and services.
• Develop, implement, and maintain strong authentication policies including Single Sign On identity federation, Active Directory credential policies, conditional access rules, and Multi-Factor Authentication.
• Work with HR, InfoSec and other organizations to ensure a robust approach to identity lifecycle process management; including onboarding, moves, transfers, off-boarding, role definitions, and permissions management.
• Ensure strong authentication, authorization, role-based access controls (RBAC) are implemented in existing and new applications and products.
• Research, develop, and lead projects to implement new features and capabilities to user account lifecycles.
• Act as an escalation point for IAM team members and frontline support staff.
• Collaborate with Compliance and Governance teams ensure all processes comply with organizational regulations and controls.
• Participate in ongoing compliance reviews and evidence gathering where appropriate.
• Work to further develop tools, dashboards, and reports to enhance automated and self-service compliance processes.
• Act as a coach and mentor for members of IAM System Administrator and other IT teams
• Provide guidance, reporting, and projections on systems-related projects and future improvements to the leadership team
• Create documentation, workflows, and other supporting materials for systems topology, support, and administrative actions.
• Use ITIL processes and procedures for change, incident, and problem management of all directories and related identity services and systems.
• Take part in a rotation of duties maintaining our global service level agreements including at times 24x7 availability and off-hours responsibilities.
• Attend formal training, conduct self-paced training through online courses or on the job training, attend conferences, and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies
• Ensure the adoption of team and company policies through the company’s Mission and Values
• Performs all job responsibilities in alignment with the core values, mission, and purpose of the organization
• Adhere to the highest moral, ethical, and legal standards to deliver an environment that promotes respect, innovation, and creativity, in alignment with the core values, mission, and purpose of the organization.
• Support and promote a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work.
• #LIRemote

What we are looking for:

• Minimum of 5+ years’ experience working as a systems administrator or similar IT role in a compliance-driven environment
• Ability to manage multiple small projects while simultaneously adapting priorities quickly and effectively
• A high level of independence as demonstrated through clear problem-solving, communication skills, and the delivery of high-quality work
• Practical experience managing and supporting globally available IT infrastructure or identity services, on-site or remotely
• Experience working in a compliance-driven environment (SOC II, SOX, FEDRamp, etc)
• Experience administrating or supporting some or all of the following technologies is required:

• • Active Directory (Azure and on-prem)
  • Okta (or other similar IdP)
  • User lifecycle Management best practices
  • Familiarity with Single Sign-on and other authentication protocols such as SAML, OAuth, LDAPS, SCIM
  • Experience with centralized logging systems such as SumoLogic, Splunk, or LogStash a plus
  • Powershell scripting experience

Education & Certifications:

• Bachelor’s Degree (Required)

SECURITY AND PRIVACY REQUIREMENTS

• Participation in ongoing security training is mandatory.
• Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
• Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.

How we help you reach your best potential:

• Named a 2024 Best Companies to Work For by U.S. News
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
• Named a 2023 Best Workplaces for Women™ by Great Place to Work®and Fortune Magazine
• We know that big ideas can come from anyone, so we empower everyone to make an impact. Our 90% employee retention rate agrees!
• You will have the opportunity to make a real and meaningful impact for more than 70,000 global customers with the best Apple device management solution in the world.
• We put people over profits – which is why our customers keep coming back to us.
• Our volunteer time off allows employees to support and give back to our communities.
• We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.
• 22 of 25 world’s most valuable brands rely on Jamf to do their best work (as ranked by Forbes).

#LIRemote